Breadcrumb
Bem-vindo à ONE Portugal!
From our offices in Porto and Lisbon we take care of your shipments going in and out of Portugal from the key ports of Leixões and Lisbon.
From Portugal we offer our Intra-Europe (IBESCO) service, connecting Iberia to the main hubs in Europe and Scandinavia. We also offer the only direct call in Lisbon between Europe and East Coast South America, on our LUX service. This service also provides one of the fastest transit times between the Brazilian ports Santos, Paranaguá, Itapoá and Rio de Janeiro to Rotterdam, Netherlands.
Our dedicated team in ONE Portugal are ready to offer you a reliable and personalised service using effective communication with our customers. Whether by chat, phone or e-mail, contact us today!
As ONE, We Can!
-
Live Chat
Support hours:
9:00 – 12:30 & 14:00 – 17:30 local time
Topics covered in Live Chat:
• Booking Management
- Booking Amendment
- Booking Cancellation
- Booking Rollover
- Booking Split / Combine
- Change of Destination
- General Support
- Vessel Space Availability
- Exports Customs Query
- Booking Status• Container Management
- CY Opening Schedule
- Export Empty Pick-Up
- Import Empty Return
- Equipment Availability
- Long Stay
- Missing Seal / Additional Seal
- Equipment Damage / Cleaning
- Container re-use• Export Documentation
- Advance Manifest Submission (AMS)
- Shipping Instruction/ BL
- BL Amendments
- Certificate Issuance
- General Support• Import Management
- Arrival Notice
- Cargo Release / Delivery Order
- Import Customs Inquiry
- Imports - Change of Destination
- Manifest Inquiry
- Import Lost OBL
- General Support - Import• Inland Transportation
- Exports
- Imports• Invoice & Charges
- Payment Status
- Invoice request
- Exchange rate
- Rate / Charge Inquiry• Last Free Day / Demurrage & Detention
• Reefer & Special Commodity Management
- Dangerous Goods Support
- Reefer Support
- Shipper's Own Container Support
- Out Of Gauge Support
- General Support• Track & Trace
• Vessel Schedule & Cut off
- Cut-Off info. [Doc / VGM / Port / Inland]
- Vessel Call Changes / Info etc
- VGM Status• Claims
- Cargo Damage
- General Support
- Survey• eCom Tech Support
• Mobile App Enquiry
• ONE QUOTE Support
LISBON
ONE Shipping, lda.
Avenida Duque de Loule, 110 – 2.03 1050-045 Lisboa
Phone number: +351 211 226 470
| Department | Subdivision | Contact | |
|---|---|---|---|
| Customer Services | Export | To speak with one of our agents, please use Live Chat | +351 221 206 529 |
| Import | |||
| New Booking | [email protected] | ||
| Documentation | To speak with one of our agents, please use Live Chat | ||
| General Enquiries | [email protected] | +351 211 226 470 | |
| Invoice Queries | [email protected] | +351 221 206 502 | |
| Sales | [email protected] | +351 211 226 470 | |
PORTO
ONE Shipping, lda.
Avenida da Boavista, 1837 – 10.1 4100-133 Porto
Phone number: +351 221 206 510
| Department | Subdivision | Contact | |
|---|---|---|---|
| Customer Services | Export | To speak with one of our agents, please use Live Chat | +351 221 206 529 |
| Import | |||
| New Booking | [email protected] | ||
| Documentation | To speak with one of our agents, please use Live Chat | ||
| General Enquiries | [email protected] | +351 221 206 510 | |
| Invoice Queries | [email protected] | +351 221 206 502 | |
| Sales | [email protected] | +351 221 206 528 | |
To view all EUA Advisories, please click here.
Bem-vindo à ONE Portugal!
From our offices in Porto and Lisbon we take care of your shipments going in and out of Portugal from the key ports of Leixões and Lisbon.
From Portugal we offer our Intra-Europe (IBESCO) service, connecting Iberia to the main hubs in Europe and Scandinavia. We also offer the only direct call in Lisbon between Europe and East Coast South America, on our LUX service. This service also provides one of the fastest transit times between the Brazilian ports Santos, Paranaguá, Itapoá and Rio de Janeiro to Rotterdam, Netherlands.
Our dedicated team in ONE Portugal are ready to offer you a reliable and personalised service using effective communication with our customers. Whether by chat, phone or e-mail, contact us today!
As ONE, We Can!
-
Live Chat
Support hours:
9:00 – 12:30 & 14:00 – 17:30 local time
Topics covered in Live Chat:
• Booking Management
- Booking Amendment
- Booking Cancellation
- Booking Rollover
- Booking Split / Combine
- Change of Destination
- General Support
- Vessel Space Availability
- Exports Customs Query
- Booking Status• Container Management
- CY Opening Schedule
- Export Empty Pick-Up
- Import Empty Return
- Equipment Availability
- Long Stay
- Missing Seal / Additional Seal
- Equipment Damage / Cleaning
- Container re-use• Export Documentation
- Advance Manifest Submission (AMS)
- Shipping Instruction/ BL
- BL Amendments
- Certificate Issuance
- General Support• Import Management
- Arrival Notice
- Cargo Release / Delivery Order
- Import Customs Inquiry
- Imports - Change of Destination
- Manifest Inquiry
- Import Lost OBL
- General Support - Import• Inland Transportation
- Exports
- Imports• Invoice & Charges
- Payment Status
- Invoice request
- Exchange rate
- Rate / Charge Inquiry• Last Free Day / Demurrage & Detention
• Reefer & Special Commodity Management
- Dangerous Goods Support
- Reefer Support
- Shipper's Own Container Support
- Out Of Gauge Support
- General Support• Track & Trace
• Vessel Schedule & Cut off
- Cut-Off info. [Doc / VGM / Port / Inland]
- Vessel Call Changes / Info etc
- VGM Status• Claims
- Cargo Damage
- General Support
- Survey• eCom Tech Support
• Mobile App Enquiry
• ONE QUOTE Support
LISBON
ONE Shipping, lda.
Avenida Duque de Loule, 110 – 2.03 1050-045 Lisboa
Phone number: +351 211 226 470
| Department | Subdivision | Contact | |
|---|---|---|---|
| Customer Services | Export | To speak with one of our agents, please use Live Chat | +351 221 206 529 |
| Import | |||
| New Booking | [email protected] | ||
| Documentation | To speak with one of our agents, please use Live Chat | ||
| General Enquiries | [email protected] | +351 211 226 470 | |
| Invoice Queries | [email protected] | +351 221 206 502 | |
| Sales | [email protected] | +351 211 226 470 | |
PORTO
ONE Shipping, lda.
Avenida da Boavista, 1837 – 10.1 4100-133 Porto
Phone number: +351 221 206 510
| Department | Subdivision | Contact | |
|---|---|---|---|
| Customer Services | Export | To speak with one of our agents, please use Live Chat | +351 221 206 529 |
| Import | |||
| New Booking | [email protected] | ||
| Documentation | To speak with one of our agents, please use Live Chat | ||
| General Enquiries | [email protected] | +351 221 206 510 | |
| Invoice Queries | [email protected] | +351 221 206 502 | |
| Sales | [email protected] | +351 221 206 528 | |
To view all EUA Advisories, please click here.