Live Chat Europe & Africa | ONE Europe & Africa

Live Chat

Ocean Network Express is pleased to announce its enhanced Live Chat service is available on the website, the eCommerce platform and mobile app for the listed countries.

We offer several options via our Live Chat service for specific queries, ranging from export bookings, documentation and imports to technical support on the eCommerce platform. Customers can start chatting with our agents based on the options they have selected to receive quick responses.

Please click on one of the countries for more information on the local support hours and topics.

Austria

Support hours:

8:30 – 17:00 local time

Topics covered in Live Chat:

•  Booking Management
  -    Booking Amendment
  -    Booking Cancellation
  -    Booking Rollover
  -    Booking Split / Combine
  -    Change of Destination
  -    General Support
  -    Vessel Space Availability
  - Exports Customs Query
  - Booking Status

•  Container Management
  -    CY Opening Schedule
  -    Export Empty Pick-Up
  -    Import Empty Return
  -    Equipment Availability
  -    Long Stay
  -    Missing Seal / Additional Seal
  - Equipment Damage / Cleaning
  -    Container re-use

•  Export Documentation
  -    Advance Manifest Submission (AMS)
  -    Shipping Instruction/ BL
  -    BL Amendments
  - Certificate Issuance
  -    General Support

•  Import Management
  -    Arrival Notice
  -    Cargo Release / Delivery Order
  -    Import Customs Inquiry
  -    Imports - Change of Destination
  - Manifest Inquiry
  - Import Lost OBL
-    General Support - Import

•  Inland Transportation
  -    Exports
  -    Imports

•  Invoice & Charges
  -    Payment Status
  -    Invoice request
  -    Exchange rate
  - Rate / Charge Inquiry

• Last Free Day / Demurrage & Detention

•  Reefer & Special Commodity Management
  -    Dangerous Goods Support
  -    Reefer Support
  -    Shipper's Own Container Support
  -    Out Of Gauge Support
  -    General Support

• Track & Trace

•  Vessel Schedule & Cut off
  -    Cut-Off info. [Doc / VGM / Port / Inland]
  -    Vessel Call Changes / Info etc
  -    VGM Status

•  Claims
  -    Cargo Damage
  -    General Support
  -    Survey

• eCom Tech Support

• Mobile App Enquiry

• ONE QUOTE Support

Belgium

Support hours:

8:30 – 17:00 local time (Monday – Thursday), 8:30 – 16:15 local time (Friday)

Topics covered in Live Chat:

•  Export Documentation
  -    Advance Manifest Submission (AMS)
  -    Shipping Instruction/ BL
  -    BL Amendments
  - Certificate Issuance
  -    General Support

•  Inland Transportation
  -    Exports
  -    Imports

•  Invoice & Charges
  -    Payment Status
  -    Invoice request
  -    Exchange rate
  - Rate / Charge Inquiry

• Last Free Day / Demurrage & Detention

•  Reefer & Special Commodity Management
  -    Dangerous Goods Support
  -    Reefer Support
  -    Shipper's Own Container Support
  -    Out Of Gauge Support
  -    General Support

• Track & Trace

•  Vessel Schedule & Cut off
  -    Cut-Off info. [Doc / VGM / Port / Inland]
  -    Vessel Call Changes / Info etc
  -    VGM Status

•  Claims
  -    Cargo Damage
  -    General Support
  -    Survey

• eCom Tech Support

• Mobile App Enquiry

• ONE QUOTE Support

Bulgaria

Support hours:

9:00 – 12:00 & 13:00 – 18:00 local time

Topics covered in Live Chat:

•  Export Documentation
  -    Advance Manifest Submission (AMS)
  -    Shipping Instruction/ BL
  -    BL Amendments
  - Certificate Issuance
  -    General Support

•  Inland Transportation
  -    Exports
  -    Imports

•  Invoice & Charges
  -    Payment Status
  -    Invoice request
  -    Exchange rate
  - Rate / Charge Inquiry

• Last Free Day / Demurrage & Detention

•  Reefer & Special Commodity Management
  -    Dangerous Goods Support
  -    Reefer Support
  -    Shipper's Own Container Support
  -    Out Of Gauge Support
  -    General Support

• Track & Trace

•  Vessel Schedule & Cut off
  -    Cut-Off info. [Doc / VGM / Port / Inland]
  -    Vessel Call Changes / Info etc
  -    VGM Status

•  Claims
  -    Cargo Damage
  -    General Support
  -    Survey

• eCom Tech Support

• Mobile App Enquiry

Côte d'Ivoire

Support hours:

8:00 – 12:00 & 13:00 – 17:00 local time

Topics covered in Live Chat:

•  Export Documentation
  -    Advance Manifest Submission (AMS)
  -    Shipping Instruction/ BL
  -    BL Amendments
  - Certificate Issuance
  -    General Support

•  Inland Transportation
  -    Exports
  -    Imports

•  Invoice & Charges
  -    Payment Status
  -    Invoice request
  -    Exchange rate
  - Rate / Charge Inquiry

• Last Free Day / Demurrage & Detention

•  Reefer & Special Commodity Management
  -    Dangerous Goods Support
  -    Reefer Support
  -    Shipper's Own Container Support
  -    Out Of Gauge Support
  -    General Support

• Track & Trace

•  Vessel Schedule & Cut off
  -    Cut-Off info. [Doc / VGM / Port / Inland]
  -    Vessel Call Changes / Info etc
  -    VGM Status

•  Claims
  -    Cargo Damage
  -    General Support
  -    Survey

• eCom Tech Support

• Mobile App Enquiry

Czech Republic

Support hours:

8:30 – 17:00 local time (Monday – Thursday), 8:30 – 16:30 local time (Friday)

Topics covered in Live Chat:

•  Container Management
  -    CY Opening Schedule
  -    Export Empty Pick-Up
  -    Import Empty Return
  -    Equipment Availability
  -    Long Stay
  -    Missing Seal / Additional Seal

•  Export Documentation
  -    Advance Manifest Submission (AMS)
  -    Shipping Instruction/ BL
  -    BL Amendments
  -    General Support

•  Import Management
  -    Arrival Notice
  -    Cargo Release / Delivery Order
  -    Import Customs Inquiry
- Manifest Inquiry
-    General Support - Import

•  Inland Transportation
  -    Exports
  -    Imports

•  Invoice & Charges
  -    Payment Status
  -    Invoice request
  -    Exchange rate
  - Rate / Charge Inquiry

• Last Free Day / Demurrage & Detention

•  Reefer & Special Commodity Management
  -    Dangerous Goods Support
  -    Reefer Support
  -    Shipper's Own Container Support
  -    Out Of Gauge Support
  -    General Support

• Track & Trace

•  Vessel Schedule & Cut off
  -    Cut-Off info. [Doc / VGM / Port / Inland]
  -    Vessel Call Changes / Info etc
  -    VGM Status

•  Claims
  -    Cargo Damage
  -    General Support
  -    Survey

• eCom Tech Support

• Mobile App Enquiry

• ONE QUOTE Support

Denmark

Support hours:

8:30 – 16:30 local time

Topics covered in Live Chat:

•  Export Documentation
  -    Advance Manifest Submission (AMS)
  -    Shipping Instruction/ BL
  -    BL Amendments
  - Certificate Issuance
  -    General Support

•  Inland Transportation
  -    Exports
  -    Imports

•  Invoice & Charges
  -    Payment Status
  -    Invoice request
  -    Exchange rate
  - Rate / Charge Inquiry

• Last Free Day / Demurrage & Detention

•  Reefer & Special Commodity Management
  -    Dangerous Goods Support
  -    Reefer Support
  -    Shipper's Own Container Support
  -    Out Of Gauge Support
  -    General Support

• Track & Trace

•  Vessel Schedule & Cut off
  -    Cut-Off info. [Doc / VGM / Port / Inland]
  -    Vessel Call Changes / Info etc
  -    VGM Status

•  Claims
  -    Cargo Damage
  -    General Support
  -    Survey

• eCom Tech Support

• Mobile App Enquiry

• ONE QUOTE Support

Egypt

Support hours:

9:00 – 17:00 local time

Topics covered in Live Chat:

•  Export Documentation
  -    Advance Manifest Submission (AMS)
  -    Shipping Instruction/ BL
  -    BL Amendments
  - Certificate Issuance
  -    General Support

•  Inland Transportation
  -    Exports
  -    Imports

•  Invoice & Charges
  -    Payment Status
  -    Invoice request
  -    Exchange rate
  - Rate / Charge Inquiry

• Last Free Day / Demurrage & Detention

•  Reefer & Special Commodity Management
  -    Dangerous Goods Support
  -    Reefer Support
  -    Shipper's Own Container Support
  -    Out Of Gauge Support
  -    General Support

• Track & Trace

•  Vessel Schedule & Cut off
  -    Cut-Off info. [Doc / VGM / Port / Inland]
  -    Vessel Call Changes / Info etc
  -    VGM Status

•  Claims
  -    Cargo Damage
  -    General Support
  -    Survey

• eCom Tech Support

• Mobile App Enquiry

• ONE QUOTE Support

Estonia

Support hours:

9:00 – 17:00 local time

Topics covered in Live Chat:

•  Export Documentation
  -    Advance Manifest Submission (AMS)
  -    Shipping Instruction/ BL
  -    BL Amendments
  - Certificate Issuance
  -    General Support

•  Inland Transportation
  -    Exports
  -    Imports

•  Invoice & Charges
  -    Payment Status
  -    Invoice request
  -    Exchange rate
  - Rate / Charge Inquiry

• Last Free Day / Demurrage & Detention

•  Reefer & Special Commodity Management
  -    Dangerous Goods Support
  -    Reefer Support
  -    Shipper's Own Container Support
  -    Out Of Gauge Support
  -    General Support

• Track & Trace

•  Vessel Schedule & Cut off
  -    Cut-Off info. [Doc / VGM / Port / Inland]
  -    Vessel Call Changes / Info etc
  -    VGM Status

•  Claims
  -    Cargo Damage
  -    General Support
  -    Survey

• eCom Tech Support

• Mobile App Enquiry

• ONE QUOTE Support

Finland

Support hours:

8:00 – 16:00 local time

Topics covered in Live Chat:

•  Export Documentation
  -    Advance Manifest Submission (AMS)
  -    Shipping Instruction/ BL
  -    BL Amendments
  - Certificate Issuance
  -    General Support

•  Inland Transportation
  -    Exports
  -    Imports

•  Invoice & Charges
  -    Payment Status
  -    Invoice request
  -    Exchange rate
  - Rate / Charge Inquiry

• Last Free Day / Demurrage & Detention

•  Reefer & Special Commodity Management
  -    Dangerous Goods Support
  -    Reefer Support
  -    Shipper's Own Container Support
  -    Out Of Gauge Support
  -    General Support

• Track & Trace

•  Vessel Schedule & Cut off
  -    Cut-Off info. [Doc / VGM / Port / Inland]
  -    Vessel Call Changes / Info etc
  -    VGM Status

•  Claims
  -    Cargo Damage
  -    General Support
  -    Survey

• eCom Tech Support

• Mobile App Enquiry

• ONE QUOTE Support

France

Support hours:

8:30 – 12:00 & 13:30 – 17:30 local time

Topics covered in Live Chat:

•  Booking Management
  -    Booking Amendment
  -    Booking Cancellation
  -    Booking Rollover
  -    Booking Split / Combine
-    General Support
  -    Vessel Space Availability
  - Exports Customs Query
  - Booking Status

•  Container Management
  -    CY Opening Schedule
  -    Export Empty Pick-Up
  -    Import Empty Return
-    Equipment Availability
  -    Long Stay
  -    Missing Seal / Additional Seal
  - Equipment Damage / Cleaning
  -    Container re-use

•  Export Documentation
  -    Advance Manifest Submission (AMS)
  -    Shipping Instruction/ BL
  -    BL Amendments
  - Certificate Issuance
  -    General Support

•  Import Management
  -    Arrival Notice
  -    Cargo Release / Delivery Order
  -    Import Customs Inquiry
- Manifest Inquiry
-    General Support - Import

•  Inland Transportation
  -    Exports
  -    Imports

•  Invoice & Charges
  -    Payment Status
  -    Invoice request
  -    Exchange rate
  - Rate / Charge Inquiry

• Last Free Day / Demurrage & Detention

•  Reefer & Special Commodity Management
  -    Dangerous Goods Support
  -    Reefer Support
  -    Shipper's Own Container Support
  -    Out Of Gauge Support
  -    General Support

• Track & Trace

•  Vessel Schedule & Cut off
  -    Cut-Off info. [Doc / VGM / Port / Inland]
-    Vessel Call Changes / Info etc

• eCom Tech Support

• Mobile App Enquiry

• ONE QUOTE Support

Germany

Support hours:

8:30 – 17:00 local time

Topics covered in Live Chat:

•  Export Documentation
  -    Advance Manifest Submission (AMS)
  -    Shipping Instruction/ BL
  -    BL Amendments
  - Certificate Issuance
  -    General Support

•  Inland Transportation
  -    Exports
  -    Imports

•  Invoice & Charges
  -    Payment Status
  -    Invoice request
  -    Exchange rate
  - Rate / Charge Inquiry

• Last Free Day / Demurrage & Detention

•  Reefer & Special Commodity Management
  -    Dangerous Goods Support
  -    Reefer Support
  -    Shipper's Own Container Support
  -    Out Of Gauge Support
  -    General Support

• Track & Trace

•  Vessel Schedule & Cut off
  -    Cut-Off info. [Doc / VGM / Port / Inland]
  -    Vessel Call Changes / Info etc
  -    VGM Status

•  Claims
  -    Cargo Damage
  -    General Support
  -    Survey

• eCom Tech Support

• Mobile App Enquiry

• ONE QUOTE Support

Ghana

Support hours:

8:00 – 17:00 local time (Monday – Friday), 9:00 – 14:00 local time (Saturday)

Topics covered in Live Chat:

•  Export Documentation
  -    Advance Manifest Submission (AMS)
  -    Shipping Instruction/ BL
  -    BL Amendments
  - Certificate Issuance
  -    General Support

•  Import Management
  -    Arrival Notice
  -    Cargo Release / Delivery Order
-    Imports - Change of Destination
  - Manifest Inquiry
  - Import Lost OBL
  -    General Support - Import

•  Invoice & Charges
  -    Payment Status
  -    Invoice request
  -    Exchange rate
  - Rate / Charge Inquiry

• Last Free Day / Demurrage & Detention

•  Reefer & Special Commodity Management
  -    Dangerous Goods Support
  -    Reefer Support
  -    Shipper's Own Container Support
  -    Out Of Gauge Support
  -    General Support

• Track & Trace

•  Vessel Schedule & Cut off
  -    Cut-Off info. [Doc / VGM / Port / Inland]
  -    Vessel Call Changes / Info etc
  -    VGM Status

• eCom Tech Support

• Mobile App Enquiry

• ONE QUOTE Support

Greece

Support hours:

9:00 – 17:00 local time

Topics covered in Live Chat:

•  Export Documentation
  -    Advance Manifest Submission (AMS)
  -    Shipping Instruction/ BL
  -    BL Amendments
  - Certificate Issuance
  -    General Support

•  Inland Transportation
  -    Exports
  -    Imports

•  Invoice & Charges
  -    Payment Status
  -    Invoice request
  -    Exchange rate
  - Rate / Charge Inquiry

• Last Free Day / Demurrage & Detention

•  Reefer & Special Commodity Management
  -    Dangerous Goods Support
  -    Reefer Support
  -    Shipper's Own Container Support
  -    Out Of Gauge Support
  -    General Support

• Track & Trace

•  Vessel Schedule & Cut off
  -    Cut-Off info. [Doc / VGM / Port / Inland]
  -    Vessel Call Changes / Info etc
  -    VGM Status

•  Claims
  -    Cargo Damage
  -    General Support
  -    Survey

• eCom Tech Support

• Mobile App Enquiry

• ONE QUOTE Support

Hungary

Support hours:

8:30 – 17:00 local time

Topics covered in Live Chat:

•  Export Documentation
  -    Advance Manifest Submission (AMS)
  -    Shipping Instruction/ BL
  -    BL Amendments
  - Certificate Issuance
  -    General Support

•  Inland Transportation
  -    Exports
  -    Imports

•  Invoice & Charges
  -    Payment Status
  -    Invoice request
  -    Exchange rate
  - Rate / Charge Inquiry

• Last Free Day / Demurrage & Detention

•  Reefer & Special Commodity Management
  -    Dangerous Goods Support
  -    Reefer Support
  -    Shipper's Own Container Support
  -    Out Of Gauge Support
  -    General Support

• Track & Trace

•  Vessel Schedule & Cut off
  -    Cut-Off info. [Doc / VGM / Port / Inland]
  -    Vessel Call Changes / Info etc
  -    VGM Status

•  Claims
  -    Cargo Damage
  -    General Support
  -    Survey

• eCom Tech Support

• Mobile App Enquiry

• ONE QUOTE Support

Ireland

Support hours:

9:00 – 17:00 local time

Topics covered in Live Chat:

•  Export Documentation
  -    Advance Manifest Submission (AMS)
  -    Shipping Instruction/ BL
  -    BL Amendments
  - Certificate Issuance
  -    General Support

•  Inland Transportation
  -    Exports
  -    Imports

•  Invoice & Charges
  -    Payment Status
  -    Invoice request
  -    Exchange rate
  - Rate / Charge Inquiry

• Last Free Day / Demurrage & Detention

•  Reefer & Special Commodity Management
  -    Dangerous Goods Support
  -    Reefer Support
  -    Shipper's Own Container Support
  -    Out Of Gauge Support
  -    General Support

• Track & Trace

•  Vessel Schedule & Cut off
  -    Cut-Off info. [Doc / VGM / Port / Inland]
  -    Vessel Call Changes / Info etc
  -    VGM Status

•  Claims
  -    Cargo Damage
  -    General Support
  -    Survey

• eCom Tech Support

• Mobile App Enquiry

• ONE QUOTE Support

Italy

Support hours:

8:30 – 12:30 & 13:30 – 17:30 local time (Monday – Thursday), 8:30 – 12:30 & 14:00 – 17:00 local time (Friday)

Topics covered in Live Chat:

•  Container Management
  -    CY Opening Schedule
  -    Export Empty Pick-Up
  -    Import Empty Return
  -    Equipment Availability
  -    Long Stay
  -    Missing Seal / Additional Seal
  -    Container re-use

•  Export Documentation
  -    Advance Manifest Submission (AMS)
  -    Shipping Instruction/ BL
  -    BL Amendments
  - Certificate Issuance
  -    General Support

• Inland Transportation
- Exports

•  Invoice & Charges
  -    Payment Status
  -    Invoice request
  -    Exchange rate
  - Rate / Charge Inquiry

• Last Free Day / Demurrage & Detention

•  Reefer & Special Commodity Management
  -    Dangerous Goods Support
  -    Reefer Support
  -    Shipper's Own Container Support
  -    Out Of Gauge Support
  -    General Support

• Track & Trace

•  Vessel Schedule & Cut off
  -    Cut-Off info. [Doc / VGM / Port / Inland]
  -    Vessel Call Changes / Info etc
  -    VGM Status

•  Claims
  -    Cargo Damage
  -    General Support
  -    Survey

• eCom Tech Support

• Mobile App Enquiry

• ONE QUOTE Support

Latvia

Support hours:

9:00 – 17:00 local time

Topics covered in Live Chat:

•  Export Documentation
  -    Advance Manifest Submission (AMS)
  -    Shipping Instruction/ BL
  -    BL Amendments
  - Certificate Issuance
  -    General Support

•  Inland Transportation
  -    Exports
  -    Imports

•  Invoice & Charges
  -    Payment Status
  -    Invoice request
  -    Exchange rate
  - Rate / Charge Inquiry

• Last Free Day / Demurrage & Detention

•  Reefer & Special Commodity Management
  -    Dangerous Goods Support
  -    Reefer Support
  -    Shipper's Own Container Support
  -    Out Of Gauge Support
  -    General Support

• Track & Trace

•  Vessel Schedule & Cut off
  -    Cut-Off info. [Doc / VGM / Port / Inland]
  -    Vessel Call Changes / Info etc
  -    VGM Status

•  Claims
  -    Cargo Damage
  -    General Support
  -    Survey

• eCom Tech Support

• Mobile App Enquiry

• ONE QUOTE Support

Lithuania

Support hours:

9:00 – 12:00 & 13:00 – 17:00 local time

Topics covered in Live Chat:

•  Export Documentation
  -    Advance Manifest Submission (AMS)
  -    Shipping Instruction/ BL
  -    BL Amendments
  - Certificate Issuance
  -    General Support

•  Inland Transportation
  -    Exports
  -    Imports

•  Invoice & Charges
  -    Payment Status
  -    Invoice request
  -    Exchange rate
  - Rate / Charge Inquiry

• Last Free Day / Demurrage & Detention

•  Reefer & Special Commodity Management
  -    Dangerous Goods Support
  -    Reefer Support
  -    Shipper's Own Container Support
  -    Out Of Gauge Support
  -    General Support

• Track & Trace

•  Vessel Schedule & Cut off
  -    Cut-Off info. [Doc / VGM / Port / Inland]
  -    Vessel Call Changes / Info etc
  -    VGM Status

•  Claims
  -    Cargo Damage
  -    General Support
  -    Survey

• eCom Tech Support

• Mobile App Enquiry

• ONE QUOTE Support

Morocco

Support hours:

8:00 – 16:45 local time (Monday – Friday), 8:30 – 12:00 local time (Saturday)

Topics covered in Live Chat:

•  Export Documentation
  -    Advance Manifest Submission (AMS)
  -    Shipping Instruction/ BL
  -    BL Amendments
  - Certificate Issuance
  -    General Support

•  Inland Transportation
  -    Exports
  -    Imports

•  Invoice & Charges
  -    Payment Status
  -    Invoice request
  -    Exchange rate
  - Rate / Charge Inquiry

• Last Free Day / Demurrage & Detention

•  Reefer & Special Commodity Management
  -    Dangerous Goods Support
  -    Reefer Support
  -    Shipper's Own Container Support
  -    Out Of Gauge Support
  -    General Support

• Track & Trace

•  Vessel Schedule & Cut off
  -    Cut-Off info. [Doc / VGM / Port / Inland]
  -    Vessel Call Changes / Info etc
  -    VGM Status

•  Claims
  -    Cargo Damage
  -    General Support
  -    Survey

• eCom Tech Support

• Mobile App Enquiry

• ONE QUOTE Support

The Netherlands

Support hours:

8:30 – 17:00 local time

Topics covered in Live Chat:

•  Export Documentation
  -    Advance Manifest Submission (AMS)
  -    Shipping Instruction/ BL
  -    BL Amendments
  - Certificate Issuance
  -    General Support

•  Inland Transportation
  -    Exports
  -    Imports

•  Invoice & Charges
  -    Payment Status
  -    Invoice request
  -    Exchange rate
  - Rate / Charge Inquiry

• Last Free Day / Demurrage & Detention

•  Reefer & Special Commodity Management
  -    Dangerous Goods Support
  -    Reefer Support
  -    Shipper's Own Container Support
  -    Out Of Gauge Support
  -    General Support

• Track & Trace

•  Vessel Schedule & Cut off
  -    Cut-Off info. [Doc / VGM / Port / Inland]
  -    Vessel Call Changes / Info etc
  -    VGM Status

•  Claims
  -    Cargo Damage
  -    General Support
  -    Survey

• eCom Tech Support

• Mobile App Enquiry

• ONE QUOTE Support

Nigeria

Support hours:

8:00 – 16:00 local time

Topics covered in Live Chat:

•  Export Documentation
  -    Advance Manifest Submission (AMS)
  -    Shipping Instruction/ BL
  -    BL Amendments
  - Certificate Issuance
  -    General Support

•  Invoice & Charges
  -    Payment Status
  -    Invoice request
  -    Exchange rate
  - Rate / Charge Inquiry

• Last Free Day / Demurrage & Detention

•  Reefer & Special Commodity Management
  -    Dangerous Goods Support
  -    Reefer Support
  -    Shipper's Own Container Support
  -    Out Of Gauge Support
  -    General Support

• Track & Trace

•  Vessel Schedule & Cut off
  -    Cut-Off info. [Doc / VGM / Port / Inland]
  -    Vessel Call Changes / Info etc
  -    VGM Status

•  Claims
  -    Cargo Damage
  -    General Support
  -    Survey

• eCom Tech Support

• Mobile App Enquiry

Norway

Support hours:

8:00 – 16:30 local time

Topics covered in Live Chat:

•  Export Documentation
  -    Advance Manifest Submission (AMS)
  -    Shipping Instruction/ BL
  -    BL Amendments
  - Certificate Issuance
  -    General Support

•  Inland Transportation
  -    Exports
  -    Imports

•  Invoice & Charges
  -    Payment Status
  -    Invoice request
  -    Exchange rate
  - Rate / Charge Inquiry

• Last Free Day / Demurrage & Detention

•  Reefer & Special Commodity Management
  -    Dangerous Goods Support
  -    Reefer Support
  -    Shipper's Own Container Support
  -    Out Of Gauge Support
  -    General Support

• Track & Trace

•  Vessel Schedule & Cut off
  -    Cut-Off info. [Doc / VGM / Port / Inland]
  -    Vessel Call Changes / Info etc
  -    VGM Status

• eCom Tech Support

• Mobile App Enquiry

• ONE QUOTE Support

Poland

Support hours:

8:00 – 16:00 local time

Topics covered in Live Chat:

•  Export Documentation
  -    Advance Manifest Submission (AMS)
  -    Shipping Instruction/ BL
  -    BL Amendments
  - Certificate Issuance
  -    General Support

•  Inland Transportation
  -    Exports
  -    Imports

•  Invoice & Charges
  -    Payment Status
  -    Invoice request
  -    Exchange rate
  - Rate / Charge Inquiry

• Last Free Day / Demurrage & Detention

•  Reefer & Special Commodity Management
  -    Dangerous Goods Support
  -    Reefer Support
  -    Shipper's Own Container Support
  -    Out Of Gauge Support
  -    General Support

• Track & Trace

•  Vessel Schedule & Cut off
  -    Cut-Off info. [Doc / VGM / Port / Inland]
  -    Vessel Call Changes / Info etc
  -    VGM Status

•  Claims
  -    Cargo Damage
  -    General Support
  -    Survey

• eCom Tech Support

• Mobile App Enquiry

• ONE QUOTE Support

Portugal

Support hours:

9:00 – 12:30 & 14:00 – 17:30 local time

Topics covered in Live Chat:

•  Export Documentation
  -    Advance Manifest Submission (AMS)
  -    Shipping Instruction/ BL
  -    BL Amendments
  - Certificate Issuance
  -    General Support

•  Inland Transportation
  -    Exports
  -    Imports

•  Invoice & Charges
  -    Payment Status
  -    Invoice request
  -    Exchange rate
  - Rate / Charge Inquiry

• Last Free Day / Demurrage & Detention

•  Reefer & Special Commodity Management
  -    Dangerous Goods Support
  -    Reefer Support
  -    Shipper's Own Container Support
  -    Out Of Gauge Support
  -    General Support

• Track & Trace

•  Vessel Schedule & Cut off
  -    Cut-Off info. [Doc / VGM / Port / Inland]
  -    Vessel Call Changes / Info etc
  -    VGM Status

•  Claims
  -    Cargo Damage
  -    General Support
  -    Survey

• eCom Tech Support

• Mobile App Enquiry

• ONE QUOTE Support

Slovakia

Support hours:

8:30 – 17:00 local time (Monday – Thursday), 8:30 – 16:30 local time (Friday)

Topics covered in Live Chat:

•  Export Documentation
  -    Advance Manifest Submission (AMS)
  -    Shipping Instruction/ BL
  -    BL Amendments
  -    General Support

•  Import Management
  -    Arrival Notice
  -    Cargo Release / Delivery Order
  -    Import Customs Inquiry
- Manifest Inquiry
-    General Support - Import

•  Inland Transportation
  -    Exports
  -    Imports

•  Invoice & Charges
  -    Payment Status
  -    Invoice request
  -    Exchange rate
  - Rate / Charge Inquiry

• Last Free Day / Demurrage & Detention

•  Reefer & Special Commodity Management
  -    Dangerous Goods Support
  -    Reefer Support
  -    Shipper's Own Container Support
  -    Out Of Gauge Support
  -    General Support

• Track & Trace

•  Vessel Schedule & Cut off
  -    Cut-Off info. [Doc / VGM / Port / Inland]
  -    Vessel Call Changes / Info etc
  -    VGM Status

•  Claims
  -    Cargo Damage
  -    General Support
  -    Survey

• eCom Tech Support

• Mobile App Enquiry

• ONE QUOTE Support

Slovenia

Support hours:

8:00 – 16:00 local time

Topics covered in Live Chat:

•  Export Documentation
  -    Advance Manifest Submission (AMS)
  -    Shipping Instruction/ BL
  -    BL Amendments
  - Certificate Issuance
  -    General Support

•  Inland Transportation
  -    Exports
  -    Imports

•  Invoice & Charges
  -    Payment Status
  -    Invoice request
  -    Exchange rate
  - Rate / Charge Inquiry

• Last Free Day / Demurrage & Detention

•  Reefer & Special Commodity Management
  -    Dangerous Goods Support
  -    Reefer Support
  -    Shipper's Own Container Support
  -    Out Of Gauge Support
  -    General Support

• Track & Trace

•  Vessel Schedule & Cut off
  -    Cut-Off info. [Doc / VGM / Port / Inland]
  -    Vessel Call Changes / Info etc
  -    VGM Status

•  Claims
  -    Cargo Damage
  -    General Support
  -    Survey

• eCom Tech Support

• Mobile App Enquiry

• ONE QUOTE Support

South Africa

Support hours:

8:30 – 16:30 local time

Topics covered in Live Chat:

•  Export Documentation
  -    Advance Manifest Submission (AMS)
  -    Shipping Instruction/ BL
  -    BL Amendments
  - Certificate Issuance
  -    General Support

•  Inland Transportation
  -    Exports
  -    Imports

•  Invoice & Charges
  -    Payment Status
  -    Invoice request
  -    Exchange rate
  - Rate / Charge Inquiry

• Last Free Day / Demurrage & Detention

•  Reefer & Special Commodity Management
  -    Dangerous Goods Support
  -    Reefer Support
  -    Shipper's Own Container Support
  -    Out Of Gauge Support
  -    General Support

• Track & Trace

•  Vessel Schedule & Cut off
  -    Cut-Off info. [Doc / VGM / Port / Inland]
  -    Vessel Call Changes / Info etc
  -    VGM Status

•  Claims
  -    Cargo Damage
  -    General Support
  -    Survey

• eCom Tech Support

• Mobile App Enquiry

• ONE QUOTE Support

Spain

Support hours:

  -    Barcelona:  9:00 – 13:30 & 14:30 – 17:30 local time
  -    Valencia:    9:00 – 14:00 & 15:30 – 17:30 local time
  -    Algeciras:   8:30 – 14:00 & 15:00 – 17:30 (Sep - Jun), 8:00 – 15:00 (Jul - Aug), (Fridays 8:00 – 15:00 in Jun & Sep)
  -    Bilbao: 9:00 – 14:00 & 15:00 – 17:30 local time

Topics covered in Live Chat:

•  Export Documentation
  -    Advance Manifest Submission (AMS)
  -    Shipping Instruction/ BL
  -    BL Amendments
  - Certificate Issuance
  -    General Support

•  Inland Transportation
  -    Exports
  -    Imports

•  Invoice & Charges
  -    Payment Status
  -    Invoice request
  -    Exchange rate
  - Rate / Charge Inquiry

• Last Free Day / Demurrage & Detention

•  Reefer & Special Commodity Management
  -    Dangerous Goods Support
  -    Reefer Support
  -    Shipper's Own Container Support
  -    Out Of Gauge Support
  -    General Support

• Track & Trace

•  Vessel Schedule & Cut off
  -    Cut-Off info. [Doc / VGM / Port / Inland]
  -    Vessel Call Changes / Info etc
  -    VGM Status

•  Claims
  -    Cargo Damage
  -    General Support
  -    Survey

• eCom Tech Support

• Mobile App Enquiry

• ONE QUOTE Support

Sweden

Support hours:

8:00 – 16:30 local time

Topics covered in Live Chat:

•  Export Documentation
  -    Advance Manifest Submission (AMS)
  -    Shipping Instruction/ BL
  -    BL Amendments
  - Certificate Issuance
  -    General Support

•  Inland Transportation
  -    Exports
  -    Imports

•  Invoice & Charges
  -    Payment Status
  -    Invoice request
  -    Exchange rate
  - Rate / Charge Inquiry

• Last Free Day / Demurrage & Detention

•  Reefer & Special Commodity Management
  -    Dangerous Goods Support
  -    Reefer Support
  -    Shipper's Own Container Support
  -    Out Of Gauge Support
  -    General Support

• Track & Trace

•  Vessel Schedule & Cut off
  -    Cut-Off info. [Doc / VGM / Port / Inland]
  -    Vessel Call Changes / Info etc
  -    VGM Status

• eCom Tech Support

• Mobile App Enquiry

• ONE QUOTE Support

Switzerland

Support hours:

8:30 – 12:00 & 13:30 – 17:00 local time

Topics covered in Live Chat:

•  Export Documentation
  -    Advance Manifest Submission (AMS)
  -    Shipping Instruction/ BL
  -    BL Amendments
  - Certificate Issuance
  -    General Support

•  Inland Transportation
  -    Exports
  -    Imports

•  Invoice & Charges
  -    Payment Status
  -    Invoice request
  -    Exchange rate
  - Rate / Charge Inquiry

• Last Free Day / Demurrage & Detention

•  Reefer & Special Commodity Management
  -    Dangerous Goods Support
  -    Reefer Support
  -    Shipper's Own Container Support
  -    Out Of Gauge Support
  -    General Support

• Track & Trace

•  Vessel Schedule & Cut off
  -    Cut-Off info. [Doc / VGM / Port / Inland]
  -    Vessel Call Changes / Info etc
  -    VGM Status

•  Claims
  -    Cargo Damage
  -    General Support
  -    Survey

• eCom Tech Support

• Mobile App Enquiry

• ONE QUOTE Support

Türkiye

Support hours:

8:15 – 12:00 & 13:00 – 16:45 local time

Topics covered in Live Chat:

•  Export Documentation
  -    Advance Manifest Submission (AMS)
  -    Shipping Instruction/ BL
  -    BL Amendments
  - Certificate Issuance
  -    General Support

•  Inland Transportation
  -    Exports
  -    Imports

•  Invoice & Charges
  -    Payment Status
  -    Invoice request
  -    Exchange rate
  - Rate / Charge Inquiry

• Last Free Day / Demurrage & Detention

•  Reefer & Special Commodity Management
  -    Dangerous Goods Support
  -    Reefer Support
  -    Shipper's Own Container Support
  -    Out Of Gauge Support
  -    General Support

• Track & Trace

•  Vessel Schedule & Cut off
  -    Cut-Off info. [Doc / VGM / Port / Inland]
  -    Vessel Call Changes / Info etc
  -    VGM Status

•  Claims
  -    Cargo Damage
  -    General Support
  -    Survey

• eCom Tech Support

• Mobile App Enquiry

• ONE QUOTE Support

United Kingdom

Support hours:

9:00 – 17:00 local time

Topics covered in Live Chat:

•  Export Documentation
  -    Advance Manifest Submission (AMS)
  -    Shipping Instruction/ BL
  -    BL Amendments
  - Certificate Issuance
  -    General Support

•  Inland Transportation
  -    Exports
  -    Imports

•  Invoice & Charges
  -    Payment Status
  -    Invoice request
  -    Exchange rate
  - Rate / Charge Inquiry

• Last Free Day / Demurrage & Detention

•  Reefer & Special Commodity Management
  -    Dangerous Goods Support
  -    Reefer Support
  -    Shipper's Own Container Support
  -    Out Of Gauge Support
  -    General Support

• Track & Trace

•  Vessel Schedule & Cut off
  -    Cut-Off info. [Doc / VGM / Port / Inland]
  -    Vessel Call Changes / Info etc
  -    VGM Status

•  Claims
  -    Cargo Damage
  -    General Support
  -    Survey

• eCom Tech Support

• Mobile App Enquiry

• ONE QUOTE Support

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