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Live Chat

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Ocean Network Express is pleased to announce its enhanced Live Chat service is available on the website, the eCommerce platform and mobile app for the below countries. We offer several options via our Live Chat service for specific queries, ranging from export bookings, documentation and imports to technical support on the eCommerce platform. Customers can start chatting with our agents based on the options they have selected to receive quick responses. Please click on one of the countries below for more information on the local support hours and topics.

Austria

Support hours:

8:30 – 17:00 local time

Topics covered in Live Chat:

•  Booking Management
  -    Booking Amendment
  -    Booking Cancellation
  -    Booking Rollover
  -    Booking Split
  -    Change of Destination
  -    General Support
  -    Vessel Space Availability

•  Container Management
  -    CY Opening Schedule
  -    Export Empty Pick-Up
  -    Import Empty Return
  -    Equipment Availability
  -    Long Stay
  -    Missing Seal / Additional Seal

•  Export Documentation
  -    Advance Manifest Submission (AMS)
  -    Shipping Instruction/ BL
  -    BL Amendments
  -    General Support

•  Import Management
  -    Arrival Notice
  -    Cargo Release / Delivery Order
  -    General Support - Import

•  Inland Transportation
  -    Exports
  -    Imports

•  Invoice & Charges
  -    Payment Status
  -    Invoice request 
  -    Exchange rate 

•  Last Free Day / Demurrage & Detention

•  Reefer & Special Commodity Management
  -    Dangerous Goods Support
  -    Reefer Support
  -    Shipper's Own Container Support
  -    Out Of Gauge Support
  -    General Support

•  Track & Trace

•  Vessel Schedule & Cut off
  -    Cut-Off info. [Doc / VGM / Port / Inland]
  -    Vessel Call Changes / Info etc
  -    VGM Status

•  Claims
  -    Cargo Damage
  -    General Support
  -    Survey

•  eCom Tech Support

•  Mobile App Enquiry

Belgium

Support hours:

8:30 – 17:00 local time (Monday – Thursday), 8:30 – 16:15 local time (Friday)

Topics covered in Live Chat:

•  Booking Management
  -    Booking Amendment
  -    Booking Cancellation
  -    Booking Rollover
  -    Booking Split
  -    Change of Destination
  -    General Support
  -    Vessel Space Availability

•  Container Management
  -    CY Opening Schedule
  -    Export Empty Pick-Up
  -    Import Empty Return
  -    Equipment Availability
  -    Long Stay
  -    Missing Seal / Additional Seal

•  Export Documentation
  -    Advance Manifest Submission (AMS)
  -    Shipping Instruction/ BL
  -    BL Amendments
  -    General Support

•  Import Management
  -    Arrival Notice
  -    Cargo Release / Delivery Order
  -    General Support - Import

•  Inland Transportation
  -    Exports
  -    Imports

•  Invoice & Charges
  -    Payment Status
  -    Invoice request 
  -    Exchange rate 

•  Last Free Day / Demurrage & Detention

•  Reefer & Special Commodity Management
  -    Dangerous Goods Support
  -    Reefer Support
  -    Shipper's Own Container Support
  -    Out Of Gauge Support
  -    General Support

•  Track & Trace

•  Vessel Schedule & Cut off
  -    Cut-Off info. [Doc / VGM / Port / Inland]
  -    Vessel Call Changes / Info etc
  -    VGM Status

•  Claims
  -    Cargo Damage
  -    General Support
  -    Survey

•  eCom Tech Support

•  Mobile App Enquiry

Czech Republic

Support hours:

8:30 – 17:00 local time

Topics covered in Live Chat:
-    Export: Next Sailing / Space
-    Export: Schedules & Closings
-    Export: Empty Pick-up
-    Export: Booking Inquiry
-    Export: Invoice Inquiry
-    Export: Dem & Det
-    Export: BL Inquiry

-    Import: Arrival Notice
-    Import: Schedules & ETA
-    Import: Invoice Inquiry
-    Import: Delivery Order
-    Import: Empty Return
-    Import: D&D Charges

-    eCommerce Support

Denmark

Support hours:

8:30 – 16:30 local time

Topics covered in Live Chat:

•  Booking Management
  -    Booking Amendment
  -    Booking Cancellation
  -    Booking Rollover
  -    Booking Split
  -    Change of Destination
  -    General Support
  -    Vessel Space Availability

•  Container Management
  -    CY Opening Schedule
  -    Export Empty Pick-Up
  -    Import Empty Return
  -    Equipment Availability
  -    Long Stay
  -    Missing Seal / Additional Seal

•  Export Documentation
  -    Advance Manifest Submission (AMS)
  -    Shipping Instruction/ BL
  -    BL Amendments
  -    General Support

•  Import Management
  -    Arrival Notice
  -    Cargo Release / Delivery Order
  -    General Support - Import

•  Inland Transportation
  -    Exports
  -    Imports

•  Invoice & Charges
  -    Payment Status
  -    Invoice request 
  -    Exchange rate 

•  Last Free Day / Demurrage & Detention

•  Reefer & Special Commodity Management
  -    Dangerous Goods Support
  -    Reefer Support
  -    Shipper's Own Container Support
  -    Out Of Gauge Support
  -    General Support

•  Track & Trace

•  Vessel Schedule & Cut off
  -    Cut-Off info. [Doc / VGM / Port / Inland]
  -    Vessel Call Changes / Info etc
  -    VGM Status

•  Claims
  -    Cargo Damage
  -    General Support
  -    Survey

•  eCom Tech Support

•  Mobile App Enquiry

Egypt

Support hours:

9:00 – 17:00 local time Sunday till Thursday

Topics covered in Live Chat:
-    Export: Next Sailing / Space
-    Export: Schedules & Closings
-    Export: Empty Pick-up
-    Export: Booking Inquiry
-    Export: Invoice Inquiry
-    Export: Dem & Det
-    Export: BL Inquiry

-    Import: Arrival Notice
-    Import: Schedules & ETA
-    Import: Invoice Inquiry
-    Import: Delivery Order
-    Import: Empty Return
-    Import: D&D Charges
-    Import: D&D Last Free Day

-    eCommerce Support

Finland

Support hours:

8:00 – 16:00 local time

Topics covered in Live Chat:

•  Booking Management
  -    Booking Amendment
  -    Booking Cancellation
  -    Booking Rollover
  -    Booking Split
  -    Change of Destination
  -    General Support
  -    Vessel Space Availability

•  Container Management
  -    CY Opening Schedule
  -    Export Empty Pick-Up
  -    Import Empty Return
  -    Equipment Availability
  -    Long Stay
  -    Missing Seal / Additional Seal

•  Disputes

•  Export Documentation
  -    Advance Manifest Submission (AMS)
  -    Shipping Instruction/ BL
  -    BL Amendments
  -    General Support

•  Import Management
  -    Arrival Notice
  -    Cargo Release / Delivery Order
  -    General Support - Import

•  Inland Transportation
  -    Exports
  -    Imports

•  Invoice & Charges
  -    Payment Status
  -    Invoice request 
  -    Exchange rate 

•  Last Free Day / Demurrage & Detention

•  Reefer & Special Commodity Management
  -    Dangerous Goods Support
  -    Reefer Support
  -    Shipper's Own Container Support
  -    Out Of Gauge Support
  -    General Support

•  Track & Trace

•  Vessel Schedule & Cut off
  -    Cut-Off info. [Doc / VGM / Port / Inland]
  -    Vessel Call Changes / Info etc
  -    VGM Status

•  Claims
  -    Cargo Damage
  -    General Support
  -    Survey

•  eCom Tech Support

•  Mobile App Enquiry

France

Support hours:

8:30 – 12:00 & 13:30 – 17:30 local time

Topics covered in Live Chat:

•  Booking Management
  -    Booking Amendment
  -    Booking Cancellation
  -    Booking Rollover
  -    Booking Split
  -    General Support
  -    Vessel Space Availability

•  Container Management
  -    CY Opening Schedule
  -    Export Empty Pick-Up
  -    Equipment Availability
  -    Long Stay
  -    Missing Seal / Additional Seal

•  Export Documentation
  -    Advance Manifest Submission (AMS)
  -    Shipping Instruction/ BL
  -    BL Amendments
  -    General Support

•  Import Management
  -    Arrival Notice
  -    General Support - Import

•  Inland Transportation
  -    Exports
  -    Imports

•  Invoice & Charges
  -    Payment Status
  -    Invoice request 
  -    Exchange rate 

•  Last Free Day / Demurrage & Detention

•  Reefer & Special Commodity Management
  -    Dangerous Goods Support
  -    Reefer Support
  -    Shipper's Own Container Support
  -    Out Of Gauge Support
  -    General Support

•  Track & Trace

•  Vessel Schedule & Cut off
  -    Cut-Off info. [Doc / VGM / Port / Inland]
  -    Vessel Call Changes / Info etc

•  Claims
  -    Survey

•  eCom Tech Support

•  Mobile App Enquiry

Germany

Support hours:

8:30 – 17:00 local time

Topics covered in Live Chat:
-    Export: Next Sailing / Space
-    Export: Schedules & Closings
-    Export: Empty Pick-up
-    Export: Booking Inquiry
-    Export: Invoice Inquiry
-    Export: Dem & Det
-    Export: BL Inquiry

-    Import: Arrival Notice
-    Import: Schedules & ETA
-    Import: Invoice Inquiry
-    Import: Delivery Order
-    Import: Empty Return
-    Import: D&D Charges
-    Import: D&D Last Free Day

-    eCommerce Support

Ghana

Support hours:

8:00 – 17:00 local time (Monday – Friday), 9:00 – 14:00 local time (Saturday)

Topics covered in Live Chat:

•  Booking Management
  -    Booking Amendment
  -    Booking Cancellation
  -    Booking Rollover
  -    Booking Split
  -    Change of Destination
  -    General Support
  -    Vessel Space Availability

•  Container Management
  -    CY Opening Schedule
  -    Export Empty Pick-Up
  -    Import Empty Return
  -    Equipment Availability
  -    Long Stay
  -    Missing Seal / Additional Seal

•  Export Documentation
  -    Advance Manifest Submission (AMS)
  -    Shipping Instruction/ BL
  -    BL Amendments
  -    General Support

•  Import Management
  -    Arrival Notice
  -    Cargo Release / Delivery Order
  -    General Support - Import

•  Invoice & Charges
  -    Payment Status
  -    Invoice request 
  -    Exchange rate 

•  Last Free Day / Demurrage & Detention

•  Reefer & Special Commodity Management
  -    Dangerous Goods Support
  -    Reefer Support
  -    Shipper's Own Container Support
  -    Out Of Gauge Support
  -    General Support

•  Track & Trace

•  Vessel Schedule & Cut off
  -    Cut-Off info. [Doc / VGM / Port / Inland]
  -    Vessel Call Changes / Info etc
  -    VGM Status

•  eCom Tech Support

•  Mobile App Enquiry

Hungary

Support hours:

8:30 – 17:00 local time

Topics covered in Live Chat:

•  Booking Management
  -    Booking Amendment
  -    Booking Cancellation
  -    Booking Rollover
  -    Booking Split
  -    Change of Destination
  -    General Support
  -    Vessel Space Availability

•  Container Management
  -    CY Opening Schedule
  -    Export Empty Pick-Up
  -    Import Empty Return
  -    Equipment Availability
  -    Long Stay
  -    Missing Seal / Additional Seal

•  Export Documentation
  -    Advance Manifest Submission (AMS)
  -    Shipping Instruction/ BL
  -    BL Amendments
  -    General Support

•  Import Management
  -    Arrival Notice
  -    Cargo Release / Delivery Order
  -    General Support - Import

•  Inland Transportation
  -    Exports
  -    Imports

•  Invoice & Charges
  -    Payment Status
  -    Invoice request 
  -    Exchange rate 

•  Last Free Day / Demurrage & Detention

•  Reefer & Special Commodity Management
  -    Dangerous Goods Support
  -    Reefer Support
  -    Shipper's Own Container Support
  -    Out Of Gauge Support
  -    General Support

•  Track & Trace

•  Vessel Schedule & Cut off
  -    Cut-Off info. [Doc / VGM / Port / Inland]
  -    Vessel Call Changes / Info etc
  -    VGM Status

•  Claims
  -    Cargo Damage
  -    General Support
  -    Survey

•  eCom Tech Support

•  Mobile App Enquiry

Italy

Support hours:

8:30 – 12:30 & 13:30 – 17:30 local time (Monday – Thursday), 9:00 – 12:30 & 14:00 – 17:00 local time (Friday)

Topics covered in Live Chat:

•  Booking Management
  -    Booking Amendment
  -    Booking Cancellation
  -    Booking Rollover
  -    Booking Split
  -    Change of Destination
  -    General Support
  -    Vessel Space Availability

•  Container Management
  -    CY Opening Schedule
  -    Export Empty Pick-Up
  -    Import Empty Return
  -    Equipment Availability
  -    Long Stay
  -    Missing Seal / Additional Seal

•  Export Documentation
  -    Advance Manifest Submission (AMS)
  -    Shipping Instruction/ BL
  -    BL Amendments
  -    General Support

•  Import Management
  -    Arrival Notice
  -    Cargo Release / Delivery Order
  -    General Support - Import

•  Inland Transportation
  -    Exports

•  Invoice & Charges
  -    Payment Status
  -    Invoice request 
  -    Exchange rate 

•  Last Free Day / Demurrage & Detention

•  Reefer & Special Commodity Management
  -    Dangerous Goods Support
  -    Reefer Support
  -    Shipper's Own Container Support
  -    Out Of Gauge Support
  -    General Support

•  Track & Trace

•  Vessel Schedule & Cut off
  -    Cut-Off info. [Doc / VGM / Port / Inland]
  -    Vessel Call Changes / Info etc
  -    VGM Status

•  Claims
  -    Cargo Damage
  -    General Support
  -    Survey

•  eCom Tech Support

•  Mobile App Enquiry

The Netherlands

Support hours:

8:30 – 17:00 local time

Topics covered in Live Chat:

•  Booking Management
  -    Booking Amendment
  -    Booking Cancellation
  -    Booking Rollover
  -    Booking Split
  -    Change of Destination
  -    General Support
  -    Vessel Space Availability

•  Container Management
  -    CY Opening Schedule
  -    Export Empty Pick-Up
  -    Import Empty Return
  -    Equipment Availability
  -    Long Stay
  -    Missing Seal / Additional Seal

•  Export Documentation
  -    Advance Manifest Submission (AMS)
  -    Shipping Instruction/ BL
  -    BL Amendments
  -    General Support

•  Import Management
  -    Arrival Notice
  -    Cargo Release / Delivery Order
  -    General Support - Import

•  Inland Transportation
  -    Exports
  -    Imports

•  Invoice & Charges
  -    Payment Status
  -    Invoice request 
  -    Exchange rate 

•  Last Free Day / Demurrage & Detention

•  Reefer & Special Commodity Management
  -    Dangerous Goods Support
  -    Reefer Support
  -    Shipper's Own Container Support
  -    Out Of Gauge Support
  -    General Support

•  Track & Trace

•  Vessel Schedule & Cut off
  -    Cut-Off info. [Doc / VGM / Port / Inland]
  -    Vessel Call Changes / Info etc
  -    VGM Status

•  Claims
  -    Cargo Damage
  -    General Support
  -    Survey

•  eCom Tech Support

•  Mobile App Enquiry

Poland

Support hours:

8:00 – 16:00 local time

Topics covered in Live Chat:
-    Export: Next Sailing / Space
-    Export: Schedules & Closings
-    Export: Empty Pick-up
-    Export: Booking Inquiry
-    Export: Invoice Inquiry
-    Export: Dem & Det
-    Export: BL Inquiry

-    Import: Arrival Notice
-    Import: Schedules & ETA
-    Import: Invoice Inquiry
-    Import: Delivery Order
-    Import: Empty Return
-    Import: D&D Charges
-    Import: D&D Last Free Day

-    eCommerce Support

Portugal

Support hours:

9:00 – 12:30 & 14:00 – 17:30 local time

Topics covered in Live Chat:
-    Export: Next Sailing / Space
-    Export: Schedules & Closings
-    Export: Equipment Assignment
-    Export: Booking Inquiry
-    Export: Invoice Inquiry
-    Export: Dem & Det
-    Export: BL Inquiry

-    Import: Arrival Notice
-    Import: Schedules & ETA
-    Import: Invoice Inquiry
-    Import: Delivery Order
-    Import: Empty Return
-    Import: D&D Charges
-    Import: D&D Last Free Day

-    eCommerce Support

Russia

St Petersburg and Moscow only

For enquiries to Novorossiysk, Vladivostok and Vostochniy please follow contact details on our office locations page

Support hours:

10:00 – 17:00 local time

Topics covered in Live Chat:
-    Export: Next Sailing / Space
-    Export: Schedules & Closings
-    Export: Booking Inquiry
-    Export: Invoice Inquiry
-    Export: Dem & Det
-    Export: BL Inquiry

-    Import: Arrival Notice
-    Import: Schedules & ETA
-    Import: Invoice Inquiry
-    Import: Delivery Order
-    Import: D&D Charges
-    Import: D&D Last Free Day

-    eCommerce Support

Slovakia

Support hours:

8:30 – 17:00 local time

Topics covered in Live Chat:
-    Export: Next Sailing / Space
-    Export: Schedules & Closings
-    Export: Empty Pick-up
-    Export: Booking Inquiry
-    Export: Invoice Inquiry
-    Export: Dem & Det
-    Export: BL Inquiry

-    Import: Arrival Notice
-    Import: Schedules & ETA
-    Import: Invoice Inquiry
-    Import: Delivery Order
-    Import: Empty Return
-    Import: D&D Charges

-    eCommerce Support

Spain

Support hours:

  -    Barcelona:  9:00 – 13:30 & 14:30 – 17:00 local time
  -    Valencia:    9:00 – 14:00 & 15:30 – 18:00 local time
  -    Algeciras:   8:30 – 14:00 & 15:00 – 17:30 (Sep - Jun), 8:00 – 15:00 (Jul - Aug), (Fridays 8:00 – 15:00 in Jun & Sep)
  -    Bilbao:       9:00 – 14:00 & 15:00 – 17:30 local time

Topics covered in Live Chat:
-    Export: Next Sailing / Space
-    Export: Schedules & Closings
-    Export: Empty Pick-up
-    Export: Booking Inquiry
-    Export: Invoice Inquiry
-    Export: Dem & Det
-    Export: BL Inquiry

-    Import: Arrival Notice
-    Import: Schedules & ETA
-    Import: Invoice Inquiry
-    Import: Delivery Order
-    Import: Empty Return
-    Import: D&D Charges
-    Import: D&D Last Free Day

-    eCommerce Support

Switzerland

Support hours:

8:30 – 12:00 & 13:30 – 17:00 local time

Topics covered in Live Chat:

•  Booking Management
  -    Booking Amendment
  -    Booking Cancellation
  -    Booking Rollover
  -    Booking Split
  -    Change of Destination
  -    General Support
  -    Vessel Space Availability

•  Container Management
  -    CY Opening Schedule
  -    Export Empty Pick-Up
  -    Import Empty Return
  -    Equipment Availability
  -    Long Stay
  -    Missing Seal / Additional Seal

•  Export Documentation
  -    Advance Manifest Submission (AMS)
  -    Shipping Instruction/ BL
  -    BL Amendments
  -    General Support

•  Import Management
  -    Arrival Notice
  -    Cargo Release / Delivery Order
  -    General Support - Import

•  Inland Transportation
  -    Exports
  -    Imports

•  Invoice & Charges
  -    Payment Status
  -    Invoice request 
  -    Exchange rate 

•  Last Free Day / Demurrage & Detention

•  Reefer & Special Commodity Management
  -    Dangerous Goods Support
  -    Reefer Support
  -    Shipper's Own Container Support
  -    Out Of Gauge Support
  -    General Support

•  Track & Trace

•  Vessel Schedule & Cut off
  -    Cut-Off info. [Doc / VGM / Port / Inland]
  -    Vessel Call Changes / Info etc
  -    VGM Status

•  Claims
  -    Cargo Damage
  -    General Support
  -    Survey

•  eCom Tech Support

•  Mobile App Enquiry

Turkey

Support hours:

8:00 – 17:00 local time

Topics covered in Live Chat:
-    Export: Next Sailing / Space
-    Export: Schedules & Closings
-    Export: Empty Pick-up
-    Export: Booking Inquiry
-    Export: Invoice Inquiry
-    Export: Dem & Det
-    Export: BL Inquiry

-    Import: Arrival Notice
-    Import: Schedules & ETA
-    Import: Invoice Inquiry
-    Import: Delivery Order
-    Import: Empty Return
-    Import: D&D Charges
-    Import: D&D Last Free Day

-    eCommerce Support

United Kingdom

Support hours:

9:00 – 17:00 local time

Topics covered in Live Chat:

•  Booking Management
  -    Booking Amendment
  -    Booking Cancellation
  -    Booking Rollover
  -    Booking Split
  -    Change of Destination
  -    General Support
  -    Vessel Space Availability

•  Container Management
  -    CY Opening Schedule
  -    Export Empty Pick-Up
  -    Import Empty Return
  -    Equipment Availability
  -    Long Stay
  -    Missing Seal / Additional Seal

•  Export Documentation
  -    Advance Manifest Submission (AMS)
  -    Shipping Instruction/ BL
  -    BL Amendments
  -    General Support

•  Import Management
  -    Arrival Notice
  -    Cargo Release / Delivery Order
  -    General Support - Import

•  Inland Transportation
  -    Exports
  -    Imports

•  Invoice & Charges
  -    Payment Status
  -    Invoice request 
  -    Exchange rate 

•  Last Free Day / Demurrage & Detention

•  Reefer & Special Commodity Management
  -    Dangerous Goods Support
  -    Reefer Support
  -    Shipper's Own Container Support
  -    Out Of Gauge Support
  -    General Support

•  Track & Trace

•  Vessel Schedule & Cut off
  -    Cut-Off info. [Doc / VGM / Port / Inland]
  -    Vessel Call Changes / Info etc
  -    VGM Status

•  Claims
  -    Cargo Damage
  -    General Support
  -    Survey

•  eCom Tech Support

•  Mobile App Enquiry