Building Better Customer Experiences Together

At Ocean Network Express (ONE), customer feedback helps guide how we improve our services and support our customers worldwide. As supply chains and customer expectations continue to evolve, we remain committed to improving the reliability, visibility and digital experience we deliver.

Our Global Customer Satisfaction Survey is one of the key ways we gather these insights directly from customers. This year’s survey continues our commitment to understanding what matters most to our customers and identifying opportunities to improve further.

Your Feedback Helps Drive Action

At ONE, customer feedback does not stop at measurement - it drives action. Insights gathered from previous survey cycles have helped shape initiatives across our global network, supporting improvements in areas such as service reliability, digital solutions, and operational processes.

Working Toward Better Customer Experience

The survey supports a structured and long-term approach to continuous improvement across our organization. Survey findings are reviewed globally and regionally, helping teams identify actionable priorities and implement meaningful improvements across customer touchpoints.

Strengthen operational performance through data-driven decisions

Ensure service consistency across our global network

Prioritize enhancements that have the most significant impact on your supply chain

Be Part of the Journey

We invite you to participate in the upcoming Global Customer Satisfaction Survey and share your valuable feedback with us. Your insights directly contribute to how we improve our services, and support your business growth in the future.

Together, we can continue shaping a more reliable, connected, and customer-focused shipping experience.