Breadcrumb
Enhancements to Live Chat Service
Ocean Network Express is pleased to announce recent enhancements to its Live Chat service, now available on the eCommerce platform with a new user-friendly interface.
We offer several options via our Live Chat service for specific queries regarding export bookings, documentation, imports and for technical support on our eCommerce platform. Customers can start chatting with our agents based on the options they have selected to receive quick responses in the below 18 countries.
Topics covered in chat:
• Export: Next Sailing / Space
• Export: Schedules & Closings
• Export: Empty Pick-up
• Export: Booking Inquiry
• Export: Invoice Inquiry
• Export: Dem&Det
• Export: BL Inquiry
• Import: Arrival Notice
• Import: Schedules & ETA
• Import: Invoice Inquiry
• Import: Delivery Order
• Import: Empty Return
• Import: D&D Charges
• Import: D&D Last Free Day
• eCommerce Support
Support hours:
• Austria: 9:00 – 16:00 local time
• Belgium: 8:30 – 17:00 local time
• Czech Republic: 8:30 – 17:00 local time
• Denmark: 8:30 – 16:30 local time
• Egypt: 09:00 – 17:00 local time Sunday till Thursday
• France: 9:00 – 12:00 & 13:30 – 17:00 local time
• Germany: 8:30 – 17:00 local time
• Ghana: 8:00 – 17:00 local time
• Hungary: 9:00 – 16:00 local time
• Italy: 09:00 – 12:30 & 13:30 – 17:30 local time (Monday – Thursday), 09:00 – 12:30 & 14:00 – 17:00 local time (Friday)
• The Netherlands: 8:30 – 17:00 local time
• Poland: 8:00 – 16:00 local time
• Portugal: 09:00 – 12:30 & 14:00 – 17:30 local time
• Russia, St. Petersburg, and Moscow: 10:00 – 17:00 local time
• Slovakia: 8:30 – 17:00 local time
• Spain: 9:00 – 17:00 (Barcelona) & 9:00 – 14:00 & 15:30 – 18:00 (Valencia) local time
• Switzerland: 8:30 – 12:00 & 13:30 – 17:00 local time
• Turkey: 8:00 – 17:00 local time
The speech bubble icon (below) is displayed on the bottom corner of each website page, just click on it to start a chat with an agent!
Visit the EUA website to experience Live Chat: https://eua.one-line.com/