Live Chat Service is now available in Austria & Hungary, Ghana, Russia, Egypt, Portugal and Italy

Ocean Network Express Live Chat service is now available in Austria & Hungary, Ghana, Russia (St. Petersburg and Moscow only), Egypt, Portugal and Italy on our local Europe and Africa website for shipments that are controlled by Austria and Hungary, Ghana, Russia, Egypt, Portugal and Italy. This is in addition to Denmark, Switzerland, France, Spain, Turkey, Belgium, Czech Republic, Germany, Poland and The Netherlands.

We offer several options via our Live Chat service for specific queries regarding export bookings, documentation and imports.

Customers can start chatting with our agents based on the options they have selected to receive quick responses.

Live Chat support hours for Austria & Hungary are: 9:00 – 16:00 local time
o    Export AT: Closing and cut off time inquiry
o    Export AT: Container unknown at seaport terminal
o    Export AT: Copy of invoice and rate of exchange request
o    Export AT: Free time & charges for demurrage & detention
o    Export AT: Missing empty container release
o    Import AT: Copy of invoice and rate of exchange request
o    Import AT: Drop Off charge requests
o    Import AT: Empty container return announcement unknown at depot
o    Import AT: Free time & charges for demurrage & detention
o    Import AT: Missing container release

o    Export HU: Closing and cut off time inquiry
o    Export HU: Container unknown at seaport terminal
o    Export HU: Copy of invoice and rate of exchange request
o    Export HU: Free time & charges for demurrage & detention
o    Export HU: Missing empty container release
o    Import HU: Copy of invoice and rate of exchange request
o    Import HU: Drop Off charge requests
o    Import HU: Empty container return announcement unknown at depot
o    Import HU: Free time & charges for demurrage & detention
o    Import HU: Missing container release

Live Chat support hours for Ghana are: 8:00 – 17:00 local time
o    Export: All inquiries and changes
o    Export: Inquiries on gate opening
o    Export: Request B/L draft
o    Export: Invoice request
o    Export: OBL amendment request
o    Export: COD request
o    Export: Empty pick up terminal inquiries
o    Export: eCommerce support inquiries

o    Import: Inquiry on all vessel information
o    Import: All documentation Issues
o    Import: General inquiries on demurrage & detention
o    Import: Invoice request or payment status
o    Import: Request for empty return location
o    Import: Release inquiries
o    Import: Confirmation on arrival notice
o    Import: Request for rate of exchange
o    Import: Cargo claims issues
o    Import: Request for all refunds
o    Import: eCommerce support inquiries

Live Chat support hours for St. Petersburg and Moscow, Russia are:  10:00 – 17:00 local time
o    Export Booking: Inquiries and Changes
o    Export Booking: Cut Off Time
o    Export Doc: Inquiries and Changes
o    Export Doc: OBL/FBL Draft Request
o    Export Doc: OBL/FBL Release Request
o    Export Doc: OBL/FBL Amendment Request

o    Import: Request for vessel ETA
o    Import: Request for rate of exchange
o    Import: Free time for demurrage & detention
o    Import: BL status for O/BL (telex release, surrendered)
o    Import: Invoice request or payment status
o    Import: Release inquiries
o    Import: deposit balance for port expenses cover

Live Chat support hours for Egypt are: 09:00 – 17:00 local time Sunday till Thursday
o    Export Doc: B/L release availability
o    Export Doc: OBL draft request and related amendments
o    Export: Booking amendment
o    Export: Booking inquiry
o    Export: Certificates requests
o    Export: Combine/split & other amendment
o    Export: Draft deadline extension request
o    Export: eCommerce services
o    Export: Free time
o    Export: Other inquiry

o    Import: BL status (telex release/OBL surrendered)
o    Import: Date & time for D/O releasing
o    Import: Free time
o    Import: Rates for Demurrage & Detention and related drafted invoices
o    Import: Release inquiries
o    Import: Release status of D/O availability
o    Import: Request for vessel ETA
o    Import: Request on payment status
o    Import: Other inquiry
 

Live Chat support hours for Portugal are:  09:00 – 12:30 & 14:00 – 17:30 local time
o    Export Booking: Support on VGM sending
o    Export Booking: Closing and cut off time inquiry
o    Export Booking: Missing empty container release/number
o    Export Booking: Full container missing announcement at load terminal
o    Export Documentation: Free time & charges for demurrage & detention
o    Export Documentation: Rate of exchange request
o    Export Documentation: OBL draft request
o    Export Documentation: Invoice request or payment status

o    Import: Request for vessel ETA
o    Import: Empty container return announcement unknown at depot
o    Import: Free time & charges for demurrage & detention
o    Import: BL status for O/BL (telex release, surrendered)
o    Import: Resend Arrival Notice copy
o    Import: Rate of exchange request
o    Import: Invoice request or payment status
 

Live Chat support hours for Italy are:  08:30 – 12:30 & 13:30 – 17:30 local time (Monday – Thursday) 08:30 – 12:30 & 14:00 – 17:00 local time (Friday)

o    Export Booking: First vessel from Livorno, Civitavecchia, Salerno
o    Export Booking: First vessel destination USA 
o    Export Booking: First vessel destination Asia
o    Export Booking: First vessel destination IntraMed
o    Export Booking: First vessel destination South Africa
o    Export Booking: Closing and cut off time inquiry
o    Export Booking: Missing empty container release 
o    Export Doc: OBL Draft request
o    Export Doc: OBL Release request 
o    Export Doc: Sea Waybill Release request
o    Export Doc: Rate of Exchange request

o    Import: Request for ETA (vessel - BL - container)
o    Import: BL status (WB - OBL surrendered/telex release)
o    Import: B/L Charges and/or local charges request
o    Import: Request for rate of exchange
o    Import: Demurrage & Detention free time and charges
o    Import: Vessel schedule