Live Chat Service now available in Denmark, Switzerland and France with enhanced service in Belgium

Ocean Network Express Live Chat service in Denmark, Switzerland, France and Belgium (import & export) is now live on our local Europe and Africa website for shipments that are controlled by Denmark, Switzerland, France & Belgium. This is in addition to Spain, Turkey, Belgium (import), Czech Republic, Germany, Poland and The Netherlands.
We offer several options via our Live Chat service for specific queries regarding export bookings, documentation and imports.
Customers can start chatting with our agents based on the options they have selected to receive quick responses.

 Live Chat support hours for Denmark are: 8:30 – 16:30 local time
o    Export: Request for vessel schedule
o    Export: Request for vessel closing & cut-off-time request
o    Export: Request for demurrage / detention
o    Export: Request for rate of exchange
o    Export: Request for bookings & changes

o    Import: Request for vessel ETA
o    Import: Request for empty return and/or drop off charges
o    Import: Request for demurrage / detention
 

 Live Chat support hours for Switzerland are: 8:30 – 12:00 & 13:30 – 17:00 local time

o    Export: Support on VGM sending
o    Export: Closing and cut off time inquiry
o    Export: Missing empty container release
o    Export: Full container missing announcement at load terminal
o    Export: Free time & charges for demurrage & detention
o    Export: Rate of exchange request
o    Export: Copy of invoice request

o    Import: Drop Off charge requests
o    Import: Empty container return announcement unknown at depot
o    Import: Free time & charges for demurrage & detention
o    Import: Rate of exchange request
o    Import: Copy of invoice request
o    Import: Missing container release
o    Import: Resend arrival notice copy
o    Import: BL Status (Telex release / OBL / SWB)
 
 
Live Chat support hours for France are:  9:00 – 12:00 & 13:30 – 17:00 local time

o    Export Bookings: Vessels closing dates & schedule Le Have & North EU ports
o    Export Bookings: Space availability Le Have & North EU ports
o    Export Bookings: Vessels closing dates & schedule Fos & W Med ports
o    Export Bookings: Space availability Fos & W Med ports
o    Export Process: Rate of exchange & onboard confirmation
o    Export Process: Draft of bills of lading
o    Export Process: Documentation cut offs

o    Import Process: Vessel ETA
o    Import Process: Requests for arrival notice
o    Import Process: Rate of exchange
 
 
Live Chat support hours for Belgium are:  8:30 – 17:00 local time

o    Export Booking: Next available sailing
o    Export Booking: Equipment availability
o    Export Booking: Closings (CY/VGM/DG closing)
o    Export Documentation: ROE information request
o    Export Documentation: SWB/OBL draft request
o    Export Documentation: OBL release (only for e-comm customers)
o    Export Documentation: Documentation cut offs (SI closings/AMS closings)
o    Export Documentation: Invoice request

o    Import: Request for vessel ETA
o    Import: Request for rate of exchange
o    Import: Free time for demurrage & detention
o    Import: BL status for O/BL (telex release, surrendered)
o    Import: Invoice request or payment status
o    Import: Request for empty return and/or drop off charges
o    Import: Empty container return announcement unknown at depot
o    Import: Release inquiries