Live Chat Service now available in Spain, Turkey and Belgium with enhanced service in The Netherlands

Ocean Network Express Live Chat service in Spain, Turkey, Belgium (import) and The Netherlands (import) is now live on our local Europe and Africa website for shipments that are controlled by Spain, Turkey, Belgium and The Netherlands. This is in addition to The Netherlands (export), which has been available since last year and most recently Czech Republic, Poland and Germany.
We offer several options via our Live Chat service for specific queries regarding export bookings, documentation and imports.
Customers can start chatting with our agents based on the options they have selected to receive quick responses.

 
Live Chat support hours for Barcelona, Spain are: 9:00 – 14:00 & 15:00 – 17:30 local time 

•    Export Booking: Booking Inquiry and Changes
•    Export Doc: OBL Release Request (online customers only)
•    Export Doc: BL Draft Request
•    Export Doc: ROE Information Request
•    Export Doc: Copy Invoice Request

•    Import: Invoice Request
•    Import: Request for Arrival Notice Copy
•    eCommerce Support Inquiries

Live Chat support hours for Turkey are: 8:00 – 17:00 local time

•    Export Booking: Inquiries and Changes
•    Export Booking: Cut Off Time
•    Export Doc: Inquiries and Changes
•    Export Doc: OBL Draft Request
•    Export Doc: OBL Release Request
•    Export Doc: OBL Amendment Request

•    Import: Inquiries and Changes
•    Import: B/L Charges Request
•    Import: B/L Status Request
•    Import: Demurrage Request
 

Live Chat support hours for Belgium (import) are: 8:30 – 17:00 local time

•    Import: Request for vessel ETA
•    Import: Request for rate of exchange
•    Import: Free time for demurrage & detention
•    Import: BL status for O/BL (telex release, surrendered)
•    Import: Invoice request or payment status
•    Import: Request for empty return and/or drop off charges
•    Import: Empty container return announcement unknown at depot
•    Import: Release inquiries 

Live Chat support hours for The Netherlands are: 8:30 – 17:00 local time

•    Export Booking: Inquiries and changes
•    Export Doc: OBL release request (on-line customers only)
•    Export Doc: OBL draft request
•    Export Doc: ROE information request
•    Export Doc: Copy Invoice request

•    Import: Request for vessel ETA
•    Import: Request for rate of exchange
•    Import: Free time for demurrage & detention
•    Import: BL status for O/BL (telex release, surrendered)
•    Import: Invoice request or payment status
•    Import: Request for empty return and/or drop off charges
•    Import: Empty container return announcement unknown at depot
•    Import: Release inquiries