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Live Chat Service will be available in Austria & Hungary, Ghana, Russia, Egypt, Portugal and Italy

Ocean Network Express Live Chat service will be available in Austria & Hungary, Ghana, Russia, Egypt, Portugal and Italy from the 14th September on our local Europe and Africa website for shipments that are controlled by Austria and Hungary, Ghana, Russia, Egypt, Portugal and Italy. This is in addition to Denmark, Switzerland, France, Spain, Turkey, Belgium, Czech Republic, Germany, Poland and The Netherlands.

We offer several options via our Live Chat service for specific queries regarding export bookings, documentation and imports.

Customers can start chatting with our agents based on the options they have selected to receive quick responses.

 

Live Chat support hours for Austria & Hungary are: 9:00 – 16:00 local time

•    Export AT: Closing and cut off time inquiry
•    Export AT: Container unknown at seaport terminal
•    Export AT: Copy of invoice and rate of exchange request
•    Export AT: Free time & charges for demurrage & detention
•    Export AT: Missing empty container release
•    Import AT: Copy of invoice and rate of exchange request
•    Import AT: Drop Off charge requests
•    Import AT: Empty container return announcement unknown at depot
•    Import AT: Free time & charges for demurrage & detention
•    Import AT: Missing container release

•    Export HU: Closing and cut off time inquiry
•    Export HU: Container unknown at seaport terminal
•    Export HU: Copy of invoice and rate of exchange request
•    Export HU: Free time & charges for demurrage & detention
•    Export HU: Missing empty container release
•    Import HU: Copy of invoice and rate of exchange request
•    Import HU: Drop Off charge requests
•    Import HU: Empty container return announcement unknown at depot
•    Import HU: Free time & charges for demurrage & detention
•    Import HU: Missing container release


Live Chat support hours for Ghana are: 8:00 – 17:00 local time

•    Export: All inquiries and changes
•    Export: Inquiries on gate opening
•    Export: Request B/L draft
•    Export: Invoice request
•    Export: OBL amendment request
•    Export: COD request
•    Export: Empty pick up terminal inquiries
•    Export: eCommerce support inquiries

•    Import: Inquiry on all vessel information
•    Import: All documentation Issues
•    Import: General inquiries on demurrage & detention
•    Import: Invoice request or payment status
•    Import: Request for empty return location
•    Import: Release inquiries
•    Import: Confirmation on arrival notice
•    Import: Request for rate of exchange
•    Import: Cargo claims issues
•    Import: Request for all refunds
•    Import: eCommerce support inquiries


Live Chat support hours for St. Petersburg and Moscow, Russia are:  10:00 – 17:00 local time

•    Export Booking: Inquiries and Changes
•    Export Booking: Cut Off Time
•    Export Doc: Inquiries and Changes
•    Export Doc: OBL/FBL Draft Request
•    Export Doc: OBL/FBL Release Request
•    Export Doc: OBL/FBL Amendment Request

•    Import: Request for vessel ETA
•    Import: Request for rate of exchange
•    Import: Free time for demurrage & detention
•    Import: BL status for O/BL (telex release, surrendered)
•    Import: Invoice request or payment status
•    Import: Release inquiries
•    Import: deposit balance for port expenses cover


Live Chat support hours for Egypt are: 09:00 – 17:00 local time Sunday till Thursday

•    Export Doc: B/L release availability
•    Export Doc: OBL draft request and related amendments
•    Export: Booking amendment
•    Export: Booking inquiry
•    Export: Certificates requests
•    Export: Combine/split & other amendment
•    Export: Draft deadline extension request
•    Export: eCommerce services
•    Export: Free time
•    Export: Other inquiry

•    Import: BL status (telex release/OBL surrendered)
•    Import: Date & time for D/O releasing
•    Import: Free time
•    Import: Rates for Demurrage & Detention and related drafted invoices
•    Import: Release inquiries
•    Import: Release status of D/O availability
•    Import: Request for vessel ETA
•    Import: Request on payment status
•    Import: Other inquiry
 

Live Chat support hours for Portugal are:  09:00 – 12:30 & 14:00 – 17:30 local time

•    Export Booking: Support on VGM sending
•    Export Booking: Closing and cut off time inquiry
•    Export Booking: Missing empty container release/number
•    Export Booking: Full container missing announcement at load terminal
•    Export Documentation: Free time & charges for demurrage & detention
•    Export Documentation: Rate of exchange request
•    Export Documentation: OBL draft request
•    Export Documentation: Invoice request or payment status

•    Import: Request for vessel ETA
•    Import: Empty container return announcement unknown at depot
•    Import: Free time & charges for demurrage & detention
•    Import: BL status for O/BL (telex release, surrendered)
•    Import: Resend Arrival Notice copy
•    Import: Rate of exchange request
•    Import: Invoice request or payment status
 

Live Chat support hours for Italy are:  08:30 – 12:30 & 13:30 – 17:30 local time (Monday – Thursday),  08:30 – 12:30 & 14:00 – 17:00 local time (Friday)

•    Export Booking: First vessel from Livorno, Civitavecchia, Salerno
•    Export Booking: First vessel destination USA 
•    Export Booking: First vessel destination Asia
•    Export Booking: First vessel destination IntraMed
•    Export Booking: First vessel destination South Africa
•    Export Booking: Closing and cut off time inquiry
•    Export Booking: Missing empty container release 
•    Export Doc: OBL Draft request
•    Export Doc: OBL Release request 
•    Export Doc: Sea Waybill Release request
•    Export Doc: Rate of Exchange request

•    Import: Request for ETA (vessel - BL - container)
•    Import: BL status (WB - OBL surrendered/telex release)
•    Import: B/L Charges and/or local charges request
•    Import: Request for rate of exchange
•    Import: Demurrage & Detention free time and charges
•    Import: Vessel schedule


Live Chat support hours for Denmark are: 8:30 – 16:30 local time

•    Export: Request for vessel schedule
•    Export: Request for vessel closing & cut-off-time request
•    Export: Request for demurrage / detention
•    Export: Request for rate of exchange
•    Export: Request for bookings & changes

•    Import: Request for vessel ETA
•    Import: Request for empty return and/or drop off charges
•    Import: Request for demurrage / detention


 Live Chat support hours for Switzerland are: 8:30 – 12:00 & 13:30 – 17:00 local time

•    Export: Support on VGM sending
•    Export: Closing and cut off time inquiry
•    Export: Missing empty container release
•    Export: Full container missing announcement at load terminal
•    Export: Free time & charges for demurrage & detention
•    Export: Rate of exchange request
•    Export: Copy of invoice request

•    Import: Drop Off charge requests
•    Import: Empty container return announcement unknown at depot
•    Import: Free time & charges for demurrage & detention
•    Import: Rate of exchange request
•    Import: Copy of invoice request
•    Import: Missing container release
•    Import: Resend arrival notice copy
•    Import: BL Status (Telex release / OBL / SWB)
 
 
Live Chat support hours for France are:  9:00 – 12:00 & 13:30 – 17:00 local time

•    Export Bookings: Vessels closing dates & schedule Le Havre & North EU ports
•    Export Bookings: Space availability Le Havre & North EU ports
•    Export Bookings: Vessels closing dates & schedule Fos & W Med ports
•    Export Bookings: Space availability Fos & W Med ports
•    Export Process: Rate of exchange & onboard confirmation
•    Export Process: Draft of bills of lading
•    Export Process: Documentation cut offs

•    Import Process: Vessel ETA
•    Import Process: Requests for arrival notice
•    Import Process: Rate of exchange
 
 
Live Chat support hours for Belgium are:  8:30 – 17:00 local time

•    Export Booking: Next available sailing
•    Export Booking: Equipment availability
•    Export Booking: Closings (CY/VGM/DG closing)
•    Export Documentation: ROE information request
•    Export Documentation: SWB/OBL draft request
•    Export Documentation: OBL release (only for e-comm customers)
•    Export Documentation: Documentation cut offs (SI closings/AMS closings)
•    Export Documentation: Invoice request

•    Import: Request for vessel ETA
•    Import: Request for rate of exchange
•    Import: Free time for demurrage & detention
•    Import: BL status for O/BL (telex release, surrendered)
•    Import: Invoice request or payment status
•    Import: Request for empty return and/or drop off charges
•    Import: Empty container return announcement unknown at depot
•    Import: Release inquiries 


Live Chat support hours for Barcelona, Spain are: 9:00 – 14:00 & 15:00 – 17:30 local time

•    Export Booking: Booking Inquiry and Changes
•    Export Doc: OBL Release Request (online customers only)
•    Export Doc: BL Draft Request
•    Export Doc: ROE Information Request
•    Export Doc: Copy Invoice Request

•    Import: Invoice Request
•    Import: Request for Arrival Notice Copy
•    eCommerce Support Inquiries


Live Chat support hours for Turkey are: 8:00 – 17:00 local time

•    Export Booking: Inquiries and Changes
•    Export Booking: Cut Off Time
•    Export Doc: Inquiries and Changes
•    Export Doc: OBL Draft Request
•    Export Doc: OBL Release Request
•    Export Doc: OBL Amendment Request

•    Import: Inquiries and Changes
•    Import: B/L Charges Request
•    Import: B/L Status Request
•    Import: Demurrage Request


Live Chat support hours for Czech Republic are: 8:30 – 17:00 local time

•    Export: Detention and demurrage charges
•    Export: Invoice request
•    Export: Missing container release
•    Export: OBL draft request
•    Export: Pick up charges

•    Import: Detention and demurrage charges
•    Import: Drop off charges
•    Import: Empty container return announcement unknown at depot
•    Import: Invoice request
•    Import: Missing container release
•    Import: Resend arrival notice copy


Live Chat support hours for Poland are: 8:00 – 16:00 local time

•    Export: Closing and cut off times inquiry
•    Export: Transhipment terminal inquiry
•    Export: Missing empty container release
•    Export: Full export container missing announcement at load terminal
•    Export: OBL draft request

•    Import: BL Status (Telex release / OBL / SWB)
•    Import: Resend Arrival Notice copy
•    Import: Resend Invoice copy


Live Chat support hours for Germany are: 8:30 – 17:00 local time

•    Export Booking: Support on VGM sending
•    Export Booking: Closing and cut off time inquiry
•    Export Booking: Missing empty container release
•    Export Booking: Pick Up charge request
•    Export Documentation: Free time & charges for demurrage& detention
•    Export Documentation: Rate of exchange request
•    Export Documentation: OBL draft request
•    Export Documentation: Copy of invoice request

•    Import: Drop Off charge requests
•    Import: Empty container return announcement unknown at depot
•    Import: Free time & charges for demurrage & detention
•    Import: OBL already surrendered at origin
•    Import: Rate of exchange request
•    Import: Copy of invoice request


Live Chat support hours for The Netherlands are: 8:30 – 17:00 local time

•    Export Booking: Inquiries and changes
•    Export Doc: OBL release request (on-line customers only)
•    Export Doc: OBL draft request
•    Export Doc: ROE information request
•    Export Doc: Copy Invoice request

•    Import: Request for vessel ETA
•    Import: Request for rate of exchange
•    Import: Free time for demurrage & detention
•    Import: BL status for O/BL (telex release, surrendered)
•    Import: Invoice request or payment status
•    Import: Request for empty return and/or drop off charges
•    Import: Empty container return announcement unknown at depot
•    Import: Release inquiries