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Live Chat Service Enhancement

Ocean Network Express is pleased to announce its enhanced Live Chat service available now on the eCommerce platform for the below mentioned countries. We offer several options via our Live Chat service for specific queries regarding export bookings, documentation, imports and for technical support on our eCommerce platform. Customers can start chatting with our agents based on the options they have selected to receive quick responses. 

Topics covered in chat:
-    Export: Next Sailing / Space
-    Export: Schedules & Closings
-    Export: Empty Pick-up
-    Export: Booking Inquiry
-    Export: Invoice Inquiry
-    Export: Dem & Det
-    Export: BL Inquiry

-    Import: Arrival Notice
-    Import: Schedules & ETA
-    Import: Invoice Inquiry
-    Import: Delivery Order
-    Import: Empty Return
-    Import: D&D Charges
-    Import: D&D Last Free Day

-    eCommerce Support

 

Support hours:

•  Austria: 9:00 – 16:00 local time

•  Belgium: 8:30 – 17:00 local time

•  Czech Republic: 8:30 – 17:00 local time

•  Denmark: 8:30 – 16:30 local time

•  Egypt: 9:00 – 17:00 local time Sunday till Thursday

•  France: 9:00 – 12:00 & 13:30 – 17:00 local time

•  Germany: 8:30 – 17:00 local time

•  Ghana: 8:00 – 17:00 local time

•  Hungary: 9:00 – 16:00 local time

•  Italy: 9:00 – 12:30 & 13:30 – 17:30 local time (Monday – Thursday),  09:00 – 12:30 & 14:00 – 17:00 local time (Friday)

•  The Netherlands: 8:30 – 17:00 local time

•  Poland: 8:00 – 16:00 local time

•  Portugal: 9:00 – 12:30 & 14:00 – 17:30 local time

•  Russia, St. Petersburg and Moscow: 10:00 – 17:00 local time

•  Slovakia: 8:30 – 17:00 local time

•  Spain: 9:00 – 17:00 (Barcelona), 9:00 – 14:00 & 15:30 – 18:00 (Valencia), 8:30 – 14:00 & 15:00 – 17:30 (Algeciras) local time

•  Switzerland: 8:30 – 12:00 & 13:30 – 17:00 local time

•  Turkey: 8:00 – 17:00 local time