Through ONE QUOTE, customers can enjoy instant quotation without waiting and book a shipment in one go online. In addition, customers will able to see the price breakdown with better transparancy as well as being able to track all of ONE QUOTE bookings in a dashboard. Last but not least, exclusively on ONE QUOTE, customers also have the option to purchase value added services such as "Special Promotion Services","Premium Cargo Service" and "Additional Freetime Purchase". If you are interested in, please log in to eCommerce & launch ONE Quote to enjoy Instant Quotation.

Here is a Tutorial Video and a User Guide to guide through the booking process on ONE QUOTE.

Yes, it is available on mobile app as well. Pls download here

The quotation is tied to a registered customer ID and can only be applied to the affiliated customer with the ID.

Yes, you can see all of your ONE bookings (not just ONE QUOTE Bookings) under "SHIPMENT OVERVIEW" on eCommerce. To view ONE QUOTE bookings only, simply select "Booking channel" as "ONE QUOTE" and you will find your ONE QUOTE Booking. For details, pls refer to our Tutorial Video.

There will be a chatbot in ONE QUOTE to make an inquiry. In the chatbot window, please select the category of your inquiry and provide details for which our ONE staff will provide assistance. For details, please refer to our Tutorial Video.

Please refer to our eCommerce "DOCUMENTATION" tab to proceed with the submission. Here is a Tutorial Video for guidance as well.

Please refer to Service Coverage. For more details, Port Pair List is available on ONE QUOTE main page. You can simply go to "Port Pair List" menu and find the available ONE QUOTE port pairs.

DRY 20, DRY 40, DRY 40H, REEFER 20, REEFER 40, and REEFER 40H for a general FAK commodity is supported by ONE QUOTE. DG and Special Cargo are currently not available. If you wish to have a quotation for cargo type that is not supported by ONE QUOTE, please contact our Local Offices to follow up on your requirement.

Please refer to here for the list of countries that have access to ONE QUOTE.

Yes, Inland route is in the line up for ONE QUOTE but currently not Door term is covered.

Currently, only CY/CY term is supported by ONE QUOTE.

Yes, you can. Please go to our existing eCommerce to proceed to booking.

No, the quotation offered in ONE QUOTE is specifically and exclusively for ONE QUOTE bookings. Combining bookings is not allowed even between ONE QUOTE bookings.

Yes, you can request for amendment through a support window via chatbot with an amendment fee applicable. Please find the details in our Terms and Conditions and the necessary steps in our tutorial video here.

Yes. you can. You can cancel your bookings in eCommerce under the "Shipment Overview" screen. However, a cancellation fee may be applicable. Please refer to our Terms and Conditions for details.

Yes, you can. To track your ONE QUOTE booking, please go to our eCommerce website, select Track and Trace from the side menu and then Cargo Tracking. For more details, you can also refer to our Tutorial Video for guidance.

As ONE QUOTE is for spot bookings, the rates are only valid for the vessel/schedule you have selected at the time of the quotation.

No, you cannot. As ONE QUOTE only offers spot bookings, the rates are only valid for the vessel/schedule you selected at the time of the quotation.

The rates are dynamically refreshed and there is no fixed update cycle.

No, they are non-negotiable.

No, it is not possible. In case you'd like to make a booking with an existing contract, please go to our existing eCommerce page to proceed.

You can see the breakdown of charges in the 'Get Quote' step as well as in the 'Contract Draft' step when you submit the booking request in ONE QUOTE. Alternatively, you can find which charges are applicable for a specific port pair via the Surcharge Search. For details, please refer to our Terms and Conditions.

Once it is confirmed, there will be basically no additional as manifested charge . Howerver there will be cases that additional charges or fees may be applicable depending on the condition (e.g Heavy Weight Surcharges, Pick Up/Drop Off, Container Cleaning etc). All information about rates can be found in the Terms and Conditions, or please refer to the Surcharge Search to see all the applicable charges for a port pair.

Please refer to our terms and conditions for details. In addition, please note all the applicable charges for a port pair is available for viewing in the Surcharge Search.

No, it is not. The tariff condition in each location at origin/destination will be applied. Please refer to our demurrage and detention tariff here.
Alternatively, you can purchase addtional 'Free Time’ at a discount. Please check the ‘Port Pair list’ on ONE QUOTE and see the port pairs where we offer ‘Freetime’.

Space and equipment will be secured for your booking with priority. The details of the conditions can be found in our terms and conditions.

ONE will compensate the customers by following ONE QUOTE's terms and conditions, which please find it here.

ONE QUOTE offers additional free time at a discount, which is available for purchase during the booking stage. Please check the ‘Port Pair list’ on ONE QUOTE and see the port pairs where we offer ‘Freetime’.

Payment will be processed during the B/L handling stage, which is the same as our current procedure for manual and EDI bookings.

Cargo Owner can proceed to book on FMC regulated lanes without LOA registration. 

However, ONE needs to have an evidence that the Cargo Owner authorized an Agent to act on their behalf. This is the reason why the authorized signatory of LOA is only the Cargo Owner. 

The LOA (Letter of Authorization) will be automatically renewed every year until ONE received the notification to stop the auto renewal. However any adjustments / changes to the approved LOA will require submission of new LOA and previously approved LOA will be expired.

This is required for bookings made by an Agent on behalf of the Cargo Owner ONLY.

BCO Customer Type: is able to submit LOA without any pre-requisite as long as the Hard Copy LOA is uploaded with same information as the digitial LOA.
Non-BCO Customer Type: is required to have FMC Org # provided by Federal Maritime Commission prior to LOA submission. For more details, you can also refer to our Tutorial Video for guidance.

This is required for bookings made by an Agent on behalf of the Cargo Owner ONLY.

Validation and processing of LOA will take about 2-3 days. You will received a notification once approved or rejected due to incomplete, invalid or missing information from the submitted request. For more details, you can also refer to our Tutorial Video for guidance.

Only 1 LOA is accepted within the specific validity period. 

For bookings made by an Agent, the system has a logic to validate if an LOA was submitted and in approved status before allowing Customers to search for Quotation under FMC Regulated Lanes.  If Customer has not submitted this pre-requisite, please refer to eCommerce platform and review the FMC Requirement Guideline.

For Non BCO who is searching for quotation as Cargo Owner, a valid FMC Org # is required to be updated in your eCOM profile before you can proceed to book a FMC Regulated route.

No. The ONE QUOTE contract is only applicable to the specific booking placed by the shipper according to the condition specified in the booking including but not limited to Vessels, Routes, Inland Routes, Equipment Type, Commodity, Weight.