Breadcrumb
Akwaba (Welcome) to Côte d'Ivoire!
Ocean Network Express Côte d'Ivoire (ONE IC) is located in Abidjan, home to the main port in the country and a major gateway port for business to and from landlocked countries, Mali and Burkina Faso.
ONE IC offers two direct weekly services (ARS and SW2) connecting Côte d'Ivoire with Asia, the Indian sub-continent, North-Europe, the Mediterranean, USA and South America.
Whether you are shipping standard equipment, breakbulk cargo or refrigerated cargo, we have what it takes to get your cargo to its destination on time.
Our experienced team is geared towards offering the best possible customer experience through the perfect mix of cutting edge digital tools with a local, personal touch.
As ONE, We Can!
-
Live Chat
Support hours:
8:00 – 12:00 & 13:00 – 17:00 local time
Topics covered in Live Chat:
• Booking Management
- Booking Amendment
- Booking Cancellation
- Booking Rollover
- Booking Split / Combine
- Change of Destination
- General Support
- Vessel Space Availability
- Exports Customs Query
- Booking Status• Container Management
- CY Opening Schedule
- Export Empty Pick-Up
- Import Empty Return
- Equipment Availability
- Long Stay
- Missing Seal / Additional Seal
- Equipment Damage / Cleaning
- Container re-use• Export Documentation
- Advance Manifest Submission (AMS)
- Shipping Instruction/ BL
- BL Amendments
- Certificate Issuance
- General Support• Import Management
- Arrival Notice
- Cargo Release / Delivery Order
- Import Customs Inquiry
- Imports - Change of Destination
- Manifest Inquiry
- Import Lost OBL
- General Support - Import• Inland Transportation
- Exports
- Imports• Invoice & Charges
- Payment Status
- Invoice request
- Exchange rate
- Rate / Charge Inquiry• Last Free Day / Demurrage & Detention
• Reefer & Special Commodity Management
- Dangerous Goods Support
- Reefer Support
- Shipper's Own Container Support
- Out Of Gauge Support
- General Support• Track & Trace
• Vessel Schedule & Cut off
- Cut-Off info. [Doc / VGM / Port / Inland]
- Vessel Call Changes / Info etc
- VGM Status• Claims
- Cargo Damage
- General Support
- Survey• eCom Tech Support
• Mobile App Enquiry
ABIDJAN
Ocean Network Express Ivory Coast S.A.
Marcory Bvd de Marseille, Imm Palm Towers, 7th Floor, Abidjan
Phone number: +225 272 175 6920
| Department | Subdivision | Contact | |
|---|---|---|---|
| Customer Services | Export | To speak with one of our agents, please use Live Chat | |
| Import | |||
| New Booking | |||
| Documentation | |||
| General Enquiries | |||
| Invoice Queries | |||
| Sales | [email protected] | +225 272 121 4680 | |
To view all news, please click here.
Akwaba (Welcome) to Côte d'Ivoire!
Ocean Network Express Côte d'Ivoire (ONE IC) is located in Abidjan, home to the main port in the country and a major gateway port for business to and from landlocked countries, Mali and Burkina Faso.
ONE IC offers two direct weekly services (ARS and SW2) connecting Côte d'Ivoire with Asia, the Indian sub-continent, North-Europe, the Mediterranean, USA and South America.
Whether you are shipping standard equipment, breakbulk cargo or refrigerated cargo, we have what it takes to get your cargo to its destination on time.
Our experienced team is geared towards offering the best possible customer experience through the perfect mix of cutting edge digital tools with a local, personal touch.
As ONE, We Can!
-
Live Chat
Support hours:
8:00 – 12:00 & 13:00 – 17:00 local time
Topics covered in Live Chat:
• Booking Management
- Booking Amendment
- Booking Cancellation
- Booking Rollover
- Booking Split / Combine
- Change of Destination
- General Support
- Vessel Space Availability
- Exports Customs Query
- Booking Status• Container Management
- CY Opening Schedule
- Export Empty Pick-Up
- Import Empty Return
- Equipment Availability
- Long Stay
- Missing Seal / Additional Seal
- Equipment Damage / Cleaning
- Container re-use• Export Documentation
- Advance Manifest Submission (AMS)
- Shipping Instruction/ BL
- BL Amendments
- Certificate Issuance
- General Support• Import Management
- Arrival Notice
- Cargo Release / Delivery Order
- Import Customs Inquiry
- Imports - Change of Destination
- Manifest Inquiry
- Import Lost OBL
- General Support - Import• Inland Transportation
- Exports
- Imports• Invoice & Charges
- Payment Status
- Invoice request
- Exchange rate
- Rate / Charge Inquiry• Last Free Day / Demurrage & Detention
• Reefer & Special Commodity Management
- Dangerous Goods Support
- Reefer Support
- Shipper's Own Container Support
- Out Of Gauge Support
- General Support• Track & Trace
• Vessel Schedule & Cut off
- Cut-Off info. [Doc / VGM / Port / Inland]
- Vessel Call Changes / Info etc
- VGM Status• Claims
- Cargo Damage
- General Support
- Survey• eCom Tech Support
• Mobile App Enquiry
ABIDJAN
Ocean Network Express Ivory Coast S.A.
Marcory Bvd de Marseille, Imm Palm Towers, 7th Floor, Abidjan
Phone number: +225 272 175 6920
| Department | Subdivision | Contact | |
|---|---|---|---|
| Customer Services | Export | To speak with one of our agents, please use Live Chat | |
| Import | |||
| New Booking | |||
| Documentation | |||
| General Enquiries | |||
| Invoice Queries | |||
| Sales | [email protected] | +225 272 121 4680 | |
To view all news, please click here.