Czech Republic | ONE Europe & Africa

Welcome to ONE Czech Republic and Slovakia!

Ocean Network Express (ONE) has their Europe and Africa regional headquarters based in London and serves Czech and Slovak customers from our local office in the charming city of Prague.

Due to our location in the heart of Europe we are able to offer you transport from all major European seaports to destinations worldwide.

We offer a reliable and personalised service to meet your needs with our competitive prices and agile operations.
Whether you are shipping standard equipment, oversized or refrigerated cargo, we have the local expertise and global network that is required to get your cargo to its destination on time.

As ONE, We Can!

Contacts

Live Chat

Support hours:

8:30 – 17:00 local time (Monday – Thursday), 8:30 – 16:30 local time (Friday)

Topics covered in Live Chat:

•  Booking Management
  -    Booking Amendment
  -    Booking Cancellation
  -    Booking Rollover
  -    Booking Split / Combine
  -    Change of Destination
  -    General Support
  -    Vessel Space Availability
  - Exports Customs Query
  - Booking Status

•  Container Management
  -    CY Opening Schedule
  -    Export Empty Pick-Up
  -    Import Empty Return
  -    Equipment Availability
  -    Long Stay
  -    Missing Seal / Additional Seal

•  Export Documentation
  -    Advance Manifest Submission (AMS)
  -    Shipping Instruction/ BL
  -    BL Amendments
  -    General Support

•  Import Management
  -    Arrival Notice
  -    Cargo Release / Delivery Order
  -    Import Customs Inquiry
- Manifest Inquiry
-    General Support - Import

•  Inland Transportation
  -    Exports
  -    Imports

•  Invoice & Charges
  -    Payment Status
  -    Invoice request
  -    Exchange rate
  - Rate / Charge Inquiry

•  Last Free Day / Demurrage & Detention

•  Reefer & Special Commodity Management
  -    Dangerous Goods Support
  -    Reefer Support
  -    Shipper's Own Container Support
  -    Out Of Gauge Support
  -    General Support

•  Track & Trace

•  Vessel Schedule & Cut off
  -    Cut-Off info. [Doc / VGM / Port / Inland]
  -    Vessel Call Changes / Info etc
  -    VGM Status

•  Claims
  -    Cargo Damage
  -    General Support
  -    Survey

• eCom Tech Support

•  Mobile App Enquiry

• ONE QUOTE Support

PRAGUE

Ocean Network Express (Europe) Ltd. Czech Republic Branch

Jungmannova 34, 110 00 Praha 1

Phone number: +420 255 719 550

Department	Subdivision	Contact
Customer Services	Export	To speak with one of our agents, please use Live Chat	+420 255 719 536
	Import		+420 255 719 534
	New Booking		[email protected]
Documentation			[email protected]
General Enquiries			+420 255 719 550
Invoice Queries		[email protected]	+420 255 719 559
Sales		[email protected]	+420 255 719 537

Local Surcharges

Schedule & Route Finder

Careers

Local News

Local News

To view all news, please click here.

Czech Republic Advisory, General News, Global Press Release

Nov 28, 2018

ONE in a million - DP World London Gateway’s one millionth TEU of the year is unloaded from MOL Truth

Last month, DP World London Gateway handled its millionth TEU (twenty-foot equivalent unit) of 2018 – the first time it has handled a six-figure number of containers in a calendar year.
It was an Ocean Network Express (ONE) container that was arriving in the UK on the MOL Truth, a vessel capable of carrying 20,182 TEUs.

Jul 16, 2018

Low Water Surcharge – River Rhine

Due to the decreasing water levels we are facing on the River Rhine at Pegel Kaub and Pegel Ruhrort, our barge operators are implementing a Low Water Surcharge (LWS) based on the water level applicable in the below mentioned tariff table.

Read more »

ONE Czech Republic