Finland | ONE Europe & Africa

Tervetuloa ONE Finland!

Ocean Network Express (ONE) has their Europe and Africa regional headquarters based in London and serves Finnish customers from our regional offices in Helsinki.

We offer weekly feeder services from Helsinki, Kotka and Rauma to Antwerp, Rotterdam and Hamburg, from where we connect to destinations worldwide.
ONE has a strong track record of safety and is committed to minimizing its environmental impact and offering sustainable transport options.

Whether you are shipping standard equipment, oversized or refrigerated cargo, we have the local expertise and global network that is required to get your cargo to its destination on time.

As ONE, We Can!

Contacts

Live Chat

Support hours:

8:00 – 16:00 local time

Topics covered in Live Chat:

•  Booking Management
  -    Booking Amendment
  -    Booking Cancellation
  -    Booking Rollover
  -    Booking Split / Combine
  -    Change of Destination
  -    General Support
  -    Vessel Space Availability
  - Exports Customs Query
  - Booking Status

•  Container Management
  -    CY Opening Schedule
  -    Export Empty Pick-Up
  -    Import Empty Return
  -    Equipment Availability
  -    Long Stay
  -    Missing Seal / Additional Seal
  - Equipment Damage / Cleaning
  -    Container re-use

•  Export Documentation
  -    Advance Manifest Submission (AMS)
  -    Shipping Instruction/ BL
  -    BL Amendments
  - Certificate Issuance
  -    General Support

•  Import Management
  -    Arrival Notice
  -    Cargo Release / Delivery Order
  -    Import Customs Inquiry
  -    Imports - Change of Destination
  - Manifest Inquiry
  - Import Lost OBL
  -    General Support - Import

•  Inland Transportation
  -    Exports
  -    Imports

•  Invoice & Charges
  -    Payment Status
  -    Invoice request
  -    Exchange rate
  - Rate / Charge Inquiry

•  Last Free Day / Demurrage & Detention

•  Reefer & Special Commodity Management
  -    Dangerous Goods Support
  -    Reefer Support
  -    Shipper's Own Container Support
  -    Out Of Gauge Support
  -    General Support

•  Track & Trace

•  Vessel Schedule & Cut off
  -    Cut-Off info. [Doc / VGM / Port / Inland]
  -    Vessel Call Changes / Info etc
  -    VGM Status

•  Claims
  -    Cargo Damage
  -    General Support
  -    Survey

• eCom Tech Support

•  Mobile App Enquiry

• ONE QUOTE Support

HELSINKI

Ocean Network Express (Europe) Ltd. Filial i Finland

Hermannin Rantatie 8, 00580 Helsinki

Phone number: +358 942 450 070

Department	Subdivision	Contact
Customer Services	Export	To speak with one of our agents, please use Live Chat	+358 942 450 070
	Import	To speak with one of our agents, please use Live Chat	+358 942 450 070
Invoice Queries		[email protected]	+46 313 641 905
Sales		[email protected]	+358 942 452 057

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Finland Advisory

Apr 25, 2025

AL5 Service Update – CMA CGM Manta Ray 0002W / NYK Diana 0018W / CMA CGM Dolphin 1001W – change of Cartagena Terminal.

AL5 Service Update – CMA CGM Manta Ray 0002W / NYK Diana 0018W / CMA CGM
Dolphin 1001W – change of Cartagena Terminal.

Read more »

ONE Finland