Breadcrumb
Herzlich Willkommen to ONE Germany!
Our main German branch is based in Hamburg with three further offices in Bremen, Duesseldorf and Munich.
Hamburg is often referred to as the "Gateway to the World" due to its geographical location and its connection to important international trade routes. The Port of Hamburg is Germany’s largest and Europe’s third largest container port with a handling capacity of 12 million TEU.
All Hamburg container terminals are equipped with integrated rail terminals. One of them is Europe's largest container station for intermodal transport, which underlines the importance of the port as a logistical hub for freight transport.
Customers can take advantage of ONE's extensive network of routes worldwide, including inland haulage tranpsort options throughout Germany and beyond.
Whether your shipment is standard, oversized, or refrigerated, ONE Germany provides tailored and customer-oriented services. Our commitment to delivering excellence extends to every customer, regardless of size. Our dedicated and experienced Sales and Customer Service teams ensure that customer requirements are met with care, with an emphasis on precision, quality and reliability as well as effective communication with our customers, be it in person, via chat, telephone or email.
As ONE, We Can!
-
Live Chat
Support hours:
8:30 – 17:00 local time
Topics covered in Live Chat:
• Booking Management
- Booking Amendment
- Booking Cancellation
- Booking Rollover
- Booking Split / Combine
- Change of Destination
- General Support
- Vessel Space Availability
- Exports Customs Query
- Booking Status• Container Management
- CY Opening Schedule
- Export Empty Pick-Up
- Import Empty Return
- Equipment Availability
- Long Stay
- Missing Seal / Additional Seal
- Equipment Damage / Cleaning
- Container re-use• Export Documentation
- Advance Manifest Submission (AMS)
- Shipping Instruction/ BL
- BL Amendments
- Certificate Issuance
- General Support• Import Management
- Arrival Notice
- Cargo Release / Delivery Order
- Import Customs Inquiry
- Imports - Change of Destination
- Manifest Inquiry
- Import Lost OBL
- General Support - Import• Inland Transportation
- Exports
- Imports• Invoice & Charges
- Payment Status
- Invoice request
- Exchange rate
- Rate / Charge Inquiry• Last Free Day / Demurrage & Detention
• Reefer & Special Commodity Management
- Dangerous Goods Support
- Reefer Support
- Shipper's Own Container Support
- Out Of Gauge Support
- General Support• Track & Trace
• Vessel Schedule & Cut off
- Cut-Off info. [Doc / VGM / Port / Inland]
- Vessel Call Changes / Info etc
- VGM Status• Claims
- Cargo Damage
- General Support
- Survey• eCom Tech Support
• Mobile App Enquiry
• ONE QUOTE Support
HAMBURG
Ocean Network Express (Europe) Ltd. Germany Branch
Anckelmannsplatz 1, 20537 Hamburg
Phone number: +49 408 0819 2600
| Department | Subdivision | Contact | |
|---|---|---|---|
| Customer Services | Export | To speak with one of our agents, please use Live Chat | |
| Import | |||
| New Booking | [email protected] | +49 408 0819 2600 | |
| Documentation | Export | To speak with one of our agents, please use Live Chat | |
| Invoice Queries | [email protected] | +49 408 0819 2600 | |
| Sales | [email protected] | +49 408 0819 2600 | |
To view all news, please click here.
Herzlich Willkommen to ONE Germany!
Our main German branch is based in Hamburg with three further offices in Bremen, Duesseldorf and Munich.
Hamburg is often referred to as the "Gateway to the World" due to its geographical location and its connection to important international trade routes. The Port of Hamburg is Germany’s largest and Europe’s third largest container port with a handling capacity of 12 million TEU.
All Hamburg container terminals are equipped with integrated rail terminals. One of them is Europe's largest container station for intermodal transport, which underlines the importance of the port as a logistical hub for freight transport.
Customers can take advantage of ONE's extensive network of routes worldwide, including inland haulage tranpsort options throughout Germany and beyond.
Whether your shipment is standard, oversized, or refrigerated, ONE Germany provides tailored and customer-oriented services. Our commitment to delivering excellence extends to every customer, regardless of size. Our dedicated and experienced Sales and Customer Service teams ensure that customer requirements are met with care, with an emphasis on precision, quality and reliability as well as effective communication with our customers, be it in person, via chat, telephone or email.
As ONE, We Can!
-
Live Chat
Support hours:
8:30 – 17:00 local time
Topics covered in Live Chat:
• Booking Management
- Booking Amendment
- Booking Cancellation
- Booking Rollover
- Booking Split / Combine
- Change of Destination
- General Support
- Vessel Space Availability
- Exports Customs Query
- Booking Status• Container Management
- CY Opening Schedule
- Export Empty Pick-Up
- Import Empty Return
- Equipment Availability
- Long Stay
- Missing Seal / Additional Seal
- Equipment Damage / Cleaning
- Container re-use• Export Documentation
- Advance Manifest Submission (AMS)
- Shipping Instruction/ BL
- BL Amendments
- Certificate Issuance
- General Support• Import Management
- Arrival Notice
- Cargo Release / Delivery Order
- Import Customs Inquiry
- Imports - Change of Destination
- Manifest Inquiry
- Import Lost OBL
- General Support - Import• Inland Transportation
- Exports
- Imports• Invoice & Charges
- Payment Status
- Invoice request
- Exchange rate
- Rate / Charge Inquiry• Last Free Day / Demurrage & Detention
• Reefer & Special Commodity Management
- Dangerous Goods Support
- Reefer Support
- Shipper's Own Container Support
- Out Of Gauge Support
- General Support• Track & Trace
• Vessel Schedule & Cut off
- Cut-Off info. [Doc / VGM / Port / Inland]
- Vessel Call Changes / Info etc
- VGM Status• Claims
- Cargo Damage
- General Support
- Survey• eCom Tech Support
• Mobile App Enquiry
• ONE QUOTE Support
HAMBURG
Ocean Network Express (Europe) Ltd. Germany Branch
Anckelmannsplatz 1, 20537 Hamburg
Phone number: +49 408 0819 2600
| Department | Subdivision | Contact | |
|---|---|---|---|
| Customer Services | Export | To speak with one of our agents, please use Live Chat | |
| Import | |||
| New Booking | [email protected] | +49 408 0819 2600 | |
| Documentation | Export | To speak with one of our agents, please use Live Chat | |
| Invoice Queries | [email protected] | +49 408 0819 2600 | |
| Sales | [email protected] | +49 408 0819 2600 | |
To view all news, please click here.