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Welcome to Ocean Network Express (Netherlands) B.V!
Ocean Network Express (ONE) has their Europe and Africa headquarters based in London and serves all our local customers from our office in the heart of Rotterdam.
The Port of Rotterdam is the major gateway to the European "Hinterland", from where your important cargo is swiftly transported by multiple transport options to the intended final destination.
ONE is committed to offering sustainable transportation solutions and we are constantly investing in greener journeys. Our highly automated terminals are equipped with Automated Guided Vehicles (AGVs). These driverless vehicles are programmed to quickly move any container from point A to point B and they are designed to consume 50% less fuel compared to traditionally powered AGV's or straddle carriers, contributing to a lower carbon footprint.
Together with our customers and partners, we can face any challenge.
As ONE, We Can!
-
Live Chat
Support hours:
8:30 – 17:00 local time
Topics covered in Live Chat:
• Booking Management
- Booking Amendment
- Booking Cancellation
- Booking Rollover
- Booking Split / Combine
- Change of Destination
- General Support
- Vessel Space Availability
- Exports Customs Query
- Booking Status• Container Management
- CY Opening Schedule
- Export Empty Pick-Up
- Import Empty Return
- Equipment Availability
- Long Stay
- Missing Seal / Additional Seal
- Equipment Damage / Cleaning
- Container re-use• Export Documentation
- Advance Manifest Submission (AMS)
- Shipping Instruction/ BL
- BL Amendments
- Certificate Issuance
- General Support• Import Management
- Arrival Notice
- Cargo Release / Delivery Order
- Import Customs Inquiry
- Imports - Change of Destination
- Manifest Inquiry
- Import Lost OBL
- General Support - Import• Inland Transportation
- Exports
- Imports• Invoice & Charges
- Payment Status
- Invoice request
- Exchange rate
- Rate / Charge Inquiry• Last Free Day / Demurrage & Detention
• Reefer & Special Commodity Management
- Dangerous Goods Support
- Reefer Support
- Shipper's Own Container Support
- Out Of Gauge Support
- General Support• Track & Trace
• Vessel Schedule & Cut off
- Cut-Off info. [Doc / VGM / Port / Inland]
- Vessel Call Changes / Info etc
- VGM Status• Claims
- Cargo Damage
- General Support
- Survey• eCom Tech Support
• Mobile App Enquiry
• ONE QUOTE Support
ROTTERDAM
Ocean Network Express (Netherlands) B.V.
Blaak 16, 3011 TA Rotterdam
Phone number: +31 107 986 400
| Department | Subdivision | Contact | |
|---|---|---|---|
| Customer Services | Export | To speak with one of our agents, please use Live Chat | |
| Import (Antwerp Discharge) | |||
| Import (Rotterdam Discharge) | |||
| Import (Merchant Haulage Release for WB only) |
[email protected] | ||
| New Booking | [email protected] | ||
| Administration | SI / BL Queries | [email protected] | |
| Escalations | To speak with one of our agents, please use Live Chat | ||
| Invoice Queries | |||
| Sales | [email protected] | +31 107 986 400 | |
To view all news, please click here.
Welcome to Ocean Network Express (Netherlands) B.V!
Ocean Network Express (ONE) has their Europe and Africa headquarters based in London and serves all our local customers from our office in the heart of Rotterdam.
The Port of Rotterdam is the major gateway to the European "Hinterland", from where your important cargo is swiftly transported by multiple transport options to the intended final destination.
ONE is committed to offering sustainable transportation solutions and we are constantly investing in greener journeys. Our highly automated terminals are equipped with Automated Guided Vehicles (AGVs). These driverless vehicles are programmed to quickly move any container from point A to point B and they are designed to consume 50% less fuel compared to traditionally powered AGV's or straddle carriers, contributing to a lower carbon footprint.
Together with our customers and partners, we can face any challenge.
As ONE, We Can!
-
Live Chat
Support hours:
8:30 – 17:00 local time
Topics covered in Live Chat:
• Booking Management
- Booking Amendment
- Booking Cancellation
- Booking Rollover
- Booking Split / Combine
- Change of Destination
- General Support
- Vessel Space Availability
- Exports Customs Query
- Booking Status• Container Management
- CY Opening Schedule
- Export Empty Pick-Up
- Import Empty Return
- Equipment Availability
- Long Stay
- Missing Seal / Additional Seal
- Equipment Damage / Cleaning
- Container re-use• Export Documentation
- Advance Manifest Submission (AMS)
- Shipping Instruction/ BL
- BL Amendments
- Certificate Issuance
- General Support• Import Management
- Arrival Notice
- Cargo Release / Delivery Order
- Import Customs Inquiry
- Imports - Change of Destination
- Manifest Inquiry
- Import Lost OBL
- General Support - Import• Inland Transportation
- Exports
- Imports• Invoice & Charges
- Payment Status
- Invoice request
- Exchange rate
- Rate / Charge Inquiry• Last Free Day / Demurrage & Detention
• Reefer & Special Commodity Management
- Dangerous Goods Support
- Reefer Support
- Shipper's Own Container Support
- Out Of Gauge Support
- General Support• Track & Trace
• Vessel Schedule & Cut off
- Cut-Off info. [Doc / VGM / Port / Inland]
- Vessel Call Changes / Info etc
- VGM Status• Claims
- Cargo Damage
- General Support
- Survey• eCom Tech Support
• Mobile App Enquiry
• ONE QUOTE Support
ROTTERDAM
Ocean Network Express (Netherlands) B.V.
Blaak 16, 3011 TA Rotterdam
Phone number: +31 107 986 400
| Department | Subdivision | Contact | |
|---|---|---|---|
| Customer Services | Export | To speak with one of our agents, please use Live Chat | |
| Import (Antwerp Discharge) | |||
| Import (Rotterdam Discharge) | |||
| Import (Merchant Haulage Release for WB only) |
[email protected] | ||
| New Booking | [email protected] | ||
| Administration | SI / BL Queries | [email protected] | |
| Escalations | To speak with one of our agents, please use Live Chat | ||
| Invoice Queries | |||
| Sales | [email protected] | +31 107 986 400 | |
To view all news, please click here.