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ONE Portugal

Bem-vindo à ONE Portugal!

From our offices in Porto and Lisbon we take care of your shipments going in and out of Portugal from the key ports of Leixões and Lisbon. 

From Portugal we offer our Intra-Europe (IBESCO) service, connecting Iberia to the main hubs in Europe and Scandinavia. We also offer the only direct call in Lisbon between Europe and East Coast South America, on our LUX service. This service also provides one of the fastest transit times between the Brazilian ports Santos, Paranaguá, Itapoá and Rio de Janeiro to Rotterdam, Netherlands.

Our dedicated team in ONE Portugal are ready to offer you a reliable and personalised service using effective communication with our customers. Whether by chat, phone or e-mail, contact us today!

As ONE, We Can!

Contacts
  • Live Chat

    Support hours:

    9:00 – 12:30 & 14:00 – 17:30 local time

    Topics covered in Live Chat:

    •  Booking Management
      -    Booking Amendment
      -    Booking Cancellation
      -    Booking Rollover
      -    Booking Split / Combine
      -    Change of Destination
      -    General Support
      -    Vessel Space Availability
      -    Exports Customs Query
      -    Booking Status

    •  Container Management
      -    CY Opening Schedule
      -    Export Empty Pick-Up
      -    Import Empty Return
      -    Equipment Availability
      -    Long Stay
      -    Missing Seal / Additional Seal
      -    Equipment Damage / Cleaning
      -    Container re-use

    •  Export Documentation
      -    Advance Manifest Submission (AMS)
      -    Shipping Instruction/ BL
      -    BL Amendments
      -    Certificate Issuance
      -    General Support

    •  Import Management
      -    Arrival Notice
      -    Cargo Release / Delivery Order
      -    Import Customs Inquiry
      -    Imports - Change of Destination
      -    Manifest Inquiry
      -    Import Lost OBL
      -    General Support - Import

    •  Inland Transportation
      -    Exports
      -    Imports

    •  Invoice & Charges
      -    Payment Status
      -    Invoice request 
      -    Exchange rate
      -    Rate / Charge Inquiry

    •  Last Free Day / Demurrage & Detention

    •  Reefer & Special Commodity Management
      -    Dangerous Goods Support
      -    Reefer Support
      -    Shipper's Own Container Support
      -    Out Of Gauge Support
      -    General Support

    •  Track & Trace

    •  Vessel Schedule & Cut off
      -    Cut-Off info. [Doc / VGM / Port / Inland]
      -    Vessel Call Changes / Info etc
      -    VGM Status

    •  Claims
      -    Cargo Damage
      -    General Support
      -    Survey

    •  eCom Tech Support

    •  Mobile App Enquiry

    •  ONE QUOTE Support

     

LISBON

ONE Shipping, lda.

Avenida Duque de Loule, 110 – 2.03 1050-045 Lisboa

Phone number: +351 211 226 470

 

Department Subdivision Contact
Customer Services Export To speak with one of our agents, please use Live Chat +351 221 206 529
Import
New Booking [email protected]
Documentation   To speak with one of our agents, please use Live Chat
General Enquiries   [email protected] +351 211 226 470
Invoice Queries   [email protected] +351 221 206 502
Sales   [email protected] +351 211 226 470

 

PORTO

ONE Shipping, lda.

Avenida da Boavista, 1837 – 10.1 4100-133 Porto

Phone number: +351 221 206 510

 

Department Subdivision Contact
Customer Services Export To speak with one of our agents, please use Live Chat +351 221 206 529
Import
New Booking [email protected]
Documentation   To speak with one of our agents, please use Live Chat
General Enquiries   [email protected] +351 221 206 510
Invoice Queries   [email protected] +351 221 206 502
Sales   [email protected] +351 221 206 528

 

Local Surcharges
Schedule & Route Finder
Careers
Local News
Local News

To view all news, please click here.

Portugal Advisory
Dec 09, 2019

Live Chat Issues in the Netherlands resolved

Live Chat Issues in the Netherlands resolved
Read more »
Portugal Advisory
Dec 09, 2019

Temporary Live Chat Issues in the Netherlands

Temporary Live Chat Issues in the Netherlands
Read more »
Portugal Advisory
Dec 05, 2019

Trans-Atlantic Service – Change of Rotation (AL6)

Trans-Atlantic Service – Change of Rotation (AL6)
Read more »
Portugal Advisory
Nov 21, 2019

Intra Europe Trade – Levante Express Service (LEX)

Levante Express Service (LEX) Schedule Update
Read more »
Portugal Advisory
Nov 15, 2019

INTRA EUROPE TRADE IBESCO SERVICE

Please be informed M/v Wes Janine WSJT0005N will omit London Gateway Port on her northbound service, due to bad weather reported on the BAY OF BISCAY, forcing the vessel to seek shelter.
Read more »

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ONE Portugal

Bem-vindo à ONE Portugal!

From our offices in Porto and Lisbon we take care of your shipments going in and out of Portugal from the key ports of Leixões and Lisbon. 

From Portugal we offer our Intra-Europe (IBESCO) service, connecting Iberia to the main hubs in Europe and Scandinavia. We also offer the only direct call in Lisbon between Europe and East Coast South America, on our LUX service. This service also provides one of the fastest transit times between the Brazilian ports Santos, Paranaguá, Itapoá and Rio de Janeiro to Rotterdam, Netherlands.

Our dedicated team in ONE Portugal are ready to offer you a reliable and personalised service using effective communication with our customers. Whether by chat, phone or e-mail, contact us today!

As ONE, We Can!

Contacts
  • Live Chat

    Support hours:

    9:00 – 12:30 & 14:00 – 17:30 local time

    Topics covered in Live Chat:

    •  Booking Management
      -    Booking Amendment
      -    Booking Cancellation
      -    Booking Rollover
      -    Booking Split / Combine
      -    Change of Destination
      -    General Support
      -    Vessel Space Availability
      -    Exports Customs Query
      -    Booking Status

    •  Container Management
      -    CY Opening Schedule
      -    Export Empty Pick-Up
      -    Import Empty Return
      -    Equipment Availability
      -    Long Stay
      -    Missing Seal / Additional Seal
      -    Equipment Damage / Cleaning
      -    Container re-use

    •  Export Documentation
      -    Advance Manifest Submission (AMS)
      -    Shipping Instruction/ BL
      -    BL Amendments
      -    Certificate Issuance
      -    General Support

    •  Import Management
      -    Arrival Notice
      -    Cargo Release / Delivery Order
      -    Import Customs Inquiry
      -    Imports - Change of Destination
      -    Manifest Inquiry
      -    Import Lost OBL
      -    General Support - Import

    •  Inland Transportation
      -    Exports
      -    Imports

    •  Invoice & Charges
      -    Payment Status
      -    Invoice request 
      -    Exchange rate
      -    Rate / Charge Inquiry

    •  Last Free Day / Demurrage & Detention

    •  Reefer & Special Commodity Management
      -    Dangerous Goods Support
      -    Reefer Support
      -    Shipper's Own Container Support
      -    Out Of Gauge Support
      -    General Support

    •  Track & Trace

    •  Vessel Schedule & Cut off
      -    Cut-Off info. [Doc / VGM / Port / Inland]
      -    Vessel Call Changes / Info etc
      -    VGM Status

    •  Claims
      -    Cargo Damage
      -    General Support
      -    Survey

    •  eCom Tech Support

    •  Mobile App Enquiry

    •  ONE QUOTE Support

     

LISBON

ONE Shipping, lda.

Avenida Duque de Loule, 110 – 2.03 1050-045 Lisboa

Phone number: +351 211 226 470

 

Department Subdivision Contact
Customer Services Export To speak with one of our agents, please use Live Chat +351 221 206 529
Import
New Booking [email protected]
Documentation   To speak with one of our agents, please use Live Chat
General Enquiries   [email protected] +351 211 226 470
Invoice Queries   [email protected] +351 221 206 502
Sales   [email protected] +351 211 226 470

 

PORTO

ONE Shipping, lda.

Avenida da Boavista, 1837 – 10.1 4100-133 Porto

Phone number: +351 221 206 510

 

Department Subdivision Contact
Customer Services Export To speak with one of our agents, please use Live Chat +351 221 206 529
Import
New Booking [email protected]
Documentation   To speak with one of our agents, please use Live Chat
General Enquiries   [email protected] +351 221 206 510
Invoice Queries   [email protected] +351 221 206 502
Sales   [email protected] +351 221 206 528

 

Local Surcharges
Schedule & Route Finder
Careers
Local News
Local News

To view all news, please click here.

Portugal Advisory
Dec 09, 2019

Live Chat Issues in the Netherlands resolved

Live Chat Issues in the Netherlands resolved
Read more »
Portugal Advisory
Dec 09, 2019

Temporary Live Chat Issues in the Netherlands

Temporary Live Chat Issues in the Netherlands
Read more »
Portugal Advisory
Dec 05, 2019

Trans-Atlantic Service – Change of Rotation (AL6)

Trans-Atlantic Service – Change of Rotation (AL6)
Read more »
Portugal Advisory
Nov 21, 2019

Intra Europe Trade – Levante Express Service (LEX)

Levante Express Service (LEX) Schedule Update
Read more »
Portugal Advisory
Nov 15, 2019

INTRA EUROPE TRADE IBESCO SERVICE

Please be informed M/v Wes Janine WSJT0005N will omit London Gateway Port on her northbound service, due to bad weather reported on the BAY OF BISCAY, forcing the vessel to seek shelter.
Read more »