South Africa | ONE Europe & Africa

Welcome to South Africa!

Ocean Network Express (ONE) has their Europe and Africa regional headquarters based in London and serves all our South African customers from our 5 local offices distributed across the country with its main office in the beautiful city of Cape Town.
Our services extend to the Middle East, Europe, Asia and West Africa with our MIM service offering connections to the Middle East and India.

At the heart of ONE South Africa is our mission to ensure customer satisfaction by providing high quality and reliable, personalised services for all our customers.
Whether you are shipping standard equipment, breakbulk cargo or refrigerated cargo, we have the local expertise and global network that is required to get your cargo to its destination on time.

As ONE, We Can!

Contacts

Live Chat

Support hours:

8:30 – 16:30 local time

Topics covered in Live Chat:

•  Booking Management
  -    Booking Amendment
  -    Booking Cancellation
  -    Booking Rollover
  -    Booking Split / Combine
  -    Change of Destination
  -    General Support
  -    Vessel Space Availability
  - Exports Customs Query
  - Booking Status

•  Container Management
  -    CY Opening Schedule
  -    Export Empty Pick-Up
  -    Import Empty Return
  -    Equipment Availability
  -    Long Stay
  -    Missing Seal / Additional Seal
  - Equipment Damage / Cleaning
  -    Container re-use

•  Export Documentation
  -    Advance Manifest Submission (AMS)
  -    Shipping Instruction/ BL
  -    BL Amendments
  - Certificate Issuance
  -    General Support

•  Import Management
  -    Arrival Notice
  -    Cargo Release / Delivery Order
  -    Import Customs Inquiry
  -    Imports - Change of Destination
  - Manifest Inquiry
  - Import Lost OBL
  -    General Support - Import

•  Inland Transportation
  -    Exports
  -    Imports

•  Invoice & Charges
  -    Payment Status
  -    Invoice request
  -    Exchange rate
  - Rate / Charge Inquiry

•  Last Free Day / Demurrage & Detention

•  Reefer & Special Commodity Management
  -    Dangerous Goods Support
  -    Reefer Support
  -    Shipper's Own Container Support
  -    Out Of Gauge Support
  -    General Support

•  Track & Trace

•  Vessel Schedule & Cut off
  -    Cut-Off info. [Doc / VGM / Port / Inland]
  -    Vessel Call Changes / Info etc
  -    VGM Status

•  Claims
  -    Cargo Damage
  -    General Support
  -    Survey

• eCom Tech Support

•  Mobile App Enquiry

• ONE QUOTE Support

CAPE TOWN

Ocean Network Express (South Africa) Proprietary Limited

17th Floor, The Towers, Tower South, 2 HeerenGracht, Corner Hertzog Blvd, Foreshore, 8001, Cape Town, Western Cape

Phone number: +27 21 205 2800

Department	Subdivision	Contact
Customer Services	Export	To speak with one of our agents, please use Live Chat	+27 21 205 2800
Customer Services	Import		+27 21 205 2800
Documentation
General Enquiries		[email protected]	+27 21 205 2800
Invoice Queries		[email protected]
Sales		[email protected]	+27 21 205 2800

DURBAN

Ocean Network Express (South Africa) Proprietary Limited

First Floor, Rennie House, 1 Kingsmead Boulevard, Kingsmead, Stamford Hill, Durban, 4001

Phone number: +27 21 205 2800

Department	Subdivision	Contact
Customer Services	Export	To speak with one of our agents, please use Live Chat	+27 21 205 2800
Customer Services	Import		+27 21 205 2800
Documentation
General Enquiries		[email protected]	+27 21 205 2800
Invoice Queries		[email protected]
Sales		[email protected]	+27 21 205 2800

EAST LONDON

Ocean Network Express (South Africa) Proprietary Limited

Regus Business Park, 14 Stewart Drive, Berea, East London, 5201

Phone number: +27 21 205 2800

Department	Subdivision	Contact
Customer Services	Export	To speak with one of our agents, please use Live Chat	+27 21 205 2800
Customer Services	Import		+27 21 205 2800
Documentation
General Enquiries		[email protected]	+27 21 205 2800
Invoice Queries		[email protected]
Sales		[email protected]	+27 21 205 2800

JOHANNESBURG

Ocean Network Express (South Africa) Proprietary Limited

First Floor, Building 11B, Woodlands Office Park, Western Services Road, Woodmead, Johannesburg

Phone Number: +27 21 205 2800

Department	Subdivision	Contact
Customer Services	Export	To speak with one of our agents, please use Live Chat	+27 21 205 2800
Customer Services	Import		+27 21 205 2800
Documentation
General Enquiries		[email protected]	+27 21 205 2800
Invoice Queries		[email protected]
Sales		[email protected]	+27 21 205 2800

PORT ELIZABETH

Ocean Network Express (South Africa) Proprietary Limited

Regus House, 3rd Floor Fairview Office Park, 66 Ring Rd, Greenacres Gqeberha, 6000

Phone number: +27 21 205 2800

Department	Subdivision	Contact
Customer Services	Export	To speak with one of our agents, please use Live Chat	+27 21 205 2800
Customer Services	Import		+27 21 205 2800
Documentation
General Enquiries		[email protected]	+27 21 205 2800
Invoice Queries		[email protected]
Sales		[email protected]	+27 21 205 2800

Local Surcharges

Schedule & Route Finder

Careers

Local News

Local News

To view all news, please click here.

South Africa Advisory

Apr 23, 2025

Transatlantic Trade – AT1 Service – Vessel Maintenance Scheme (VMS)

Read more »

South Africa Advisory

Apr 23, 2025

Transatlantic Trade AL5 service - Rotterdam solutions

Read more »

South Africa Advisory

Apr 22, 2025

AL5 Service Update – CMA CGM Manta Ray 0002W / NYK Diana 0018W / CMA CGM Dolphin 1001W – change of Cartagena Terminal.

AL5 Service Update – CMA CGM Manta Ray 0002W / NYK Diana 0018W / CMA CGM
Dolphin 1001W – change of Cartagena Terminal.

Read more »

South Africa Advisory

Apr 22, 2025

LUX Service Update – M/V NYK Demeter v.118S – Paranagua Southbound omission

Read more »

South Africa Advisory

Apr 18, 2025

LUX Service Update – M/V Brooklyn Bridge v.177S – London Gateway omission // Southampton call added

Read more »

ONE South Africa

Welcome to South Africa!

As ONE, We Can!

Contacts

Live Chat

Support hours:

8:30 – 16:30 local time

Topics covered in Live Chat:

•  Booking Management
  -    Booking Amendment
  -    Booking Cancellation
  -    Booking Rollover
  -    Booking Split / Combine
  -    Change of Destination
  -    General Support
  -    Vessel Space Availability
  - Exports Customs Query
  - Booking Status

•  Container Management
  -    CY Opening Schedule
  -    Export Empty Pick-Up
  -    Import Empty Return
  -    Equipment Availability
  -    Long Stay
  -    Missing Seal / Additional Seal
  - Equipment Damage / Cleaning
  -    Container re-use

•  Export Documentation
  -    Advance Manifest Submission (AMS)
  -    Shipping Instruction/ BL
  -    BL Amendments
  - Certificate Issuance
  -    General Support

•  Import Management
  -    Arrival Notice
  -    Cargo Release / Delivery Order
  -    Import Customs Inquiry
  -    Imports - Change of Destination
  - Manifest Inquiry
  - Import Lost OBL
  -    General Support - Import

•  Inland Transportation
  -    Exports
  -    Imports

•  Invoice & Charges
  -    Payment Status
  -    Invoice request
  -    Exchange rate
  - Rate / Charge Inquiry

•  Last Free Day / Demurrage & Detention

•  Reefer & Special Commodity Management
  -    Dangerous Goods Support
  -    Reefer Support
  -    Shipper's Own Container Support
  -    Out Of Gauge Support
  -    General Support

•  Track & Trace

•  Vessel Schedule & Cut off
  -    Cut-Off info. [Doc / VGM / Port / Inland]
  -    Vessel Call Changes / Info etc
  -    VGM Status

•  Claims
  -    Cargo Damage
  -    General Support
  -    Survey

• eCom Tech Support

•  Mobile App Enquiry

• ONE QUOTE Support

CAPE TOWN

Ocean Network Express (South Africa) Proprietary Limited

17th Floor, The Towers, Tower South, 2 HeerenGracht, Corner Hertzog Blvd, Foreshore, 8001, Cape Town, Western Cape

Phone number: +27 21 205 2800

Department	Subdivision	Contact
Customer Services	Export	To speak with one of our agents, please use Live Chat	+27 21 205 2800
Customer Services	Import		+27 21 205 2800
Documentation
General Enquiries		[email protected]	+27 21 205 2800
Invoice Queries		[email protected]
Sales		[email protected]	+27 21 205 2800

DURBAN

Ocean Network Express (South Africa) Proprietary Limited

First Floor, Rennie House, 1 Kingsmead Boulevard, Kingsmead, Stamford Hill, Durban, 4001

Phone number: +27 21 205 2800

Department	Subdivision	Contact
Customer Services	Export	To speak with one of our agents, please use Live Chat	+27 21 205 2800
Customer Services	Import		+27 21 205 2800
Documentation
General Enquiries		[email protected]	+27 21 205 2800
Invoice Queries		[email protected]
Sales		[email protected]	+27 21 205 2800

EAST LONDON

Ocean Network Express (South Africa) Proprietary Limited

Regus Business Park, 14 Stewart Drive, Berea, East London, 5201

Phone number: +27 21 205 2800

Department	Subdivision	Contact
Customer Services	Export	To speak with one of our agents, please use Live Chat	+27 21 205 2800
Customer Services	Import		+27 21 205 2800
Documentation
General Enquiries		[email protected]	+27 21 205 2800
Invoice Queries		[email protected]
Sales		[email protected]	+27 21 205 2800

JOHANNESBURG

Ocean Network Express (South Africa) Proprietary Limited

First Floor, Building 11B, Woodlands Office Park, Western Services Road, Woodmead, Johannesburg

Phone Number: +27 21 205 2800

Department	Subdivision	Contact
Customer Services	Export	To speak with one of our agents, please use Live Chat	+27 21 205 2800
Customer Services	Import		+27 21 205 2800
Documentation
General Enquiries		[email protected]	+27 21 205 2800
Invoice Queries		[email protected]
Sales		[email protected]	+27 21 205 2800

PORT ELIZABETH

Ocean Network Express (South Africa) Proprietary Limited

Regus House, 3rd Floor Fairview Office Park, 66 Ring Rd, Greenacres Gqeberha, 6000

Phone number: +27 21 205 2800

Department	Subdivision	Contact
Customer Services	Export	To speak with one of our agents, please use Live Chat	+27 21 205 2800
Customer Services	Import		+27 21 205 2800
Documentation
General Enquiries		[email protected]	+27 21 205 2800
Invoice Queries		[email protected]
Sales		[email protected]	+27 21 205 2800