Support hours:

  -    Barcelona:  9:00 – 13:30 & 14:30 – 17:30 local time
  -    Valencia:    9:00 – 14:00 & 15:30 – 17:30 local time
  -    Algeciras:   8:30 – 14:00 & 15:00 – 17:30 (Sep - Jun), 8:00 – 15:00 (Jul - Aug), (Fridays 8:00 – 15:00 in Jun & Sep)
  -    Bilbao:       9:00 – 14:00 & 15:00 – 17:30 local time

Topics covered in Live Chat:

•  Booking Management
  -    Booking Amendment
  -    Booking Cancellation
  -    Booking Rollover
  -    Booking Split / Combine
  -    Change of Destination
  -    General Support
  -    Vessel Space Availability
  -    Exports Customs Query
  -    Booking Status

•  Container Management
  -    CY Opening Schedule
  -    Export Empty Pick-Up
  -    Import Empty Return
  -    Equipment Availability
  -    Long Stay
  -    Missing Seal / Additional Seal
  -    Equipment Damage / Cleaning
  -    Container re-use

•  Export Documentation
  -    Advance Manifest Submission (AMS)
  -    Shipping Instruction/ BL
  -    BL Amendments
  -    Certificate Issuance
  -    General Support

•  Import Management
  -    Arrival Notice
  -    Cargo Release / Delivery Order
  -    Import Customs Inquiry
  -    Imports - Change of Destination
  -    Manifest Inquiry
  -    Import Lost OBL
  -    General Support - Import

•  Inland Transportation
  -    Exports
  -    Imports

•  Invoice & Charges
  -    Payment Status
  -    Invoice request 
  -    Exchange rate
  -    Rate / Charge Inquiry

•  Last Free Day / Demurrage & Detention

•  Reefer & Special Commodity Management
  -    Dangerous Goods Support
  -    Reefer Support
  -    Shipper's Own Container Support
  -    Out Of Gauge Support
  -    General Support

•  Track & Trace

•  Vessel Schedule & Cut off
  -    Cut-Off info. [Doc / VGM / Port / Inland]
  -    Vessel Call Changes / Info etc
  -    VGM Status

•  Claims
  -    Cargo Damage
  -    General Support
  -    Survey

•  eCom Tech Support

•  Mobile App Enquiry

•  ONE QUOTE Support