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Grüezi, Bienvenue, Benvenuti, Bainvegni, Welcome to ONE Switzerland!
Ocean Network Express (ONE) has their Europe and Africa regional headquarters based in London and serves all our Swiss customers from our local office in Pratteln, Basel.
Due to our location in the heart of Europe are we able to offer you transport from all major European Seaports in the North as well as in the South of Europe.
Whether you are shipping standard equipment, oversized or refrigerated cargo, we have the local expertise and global network that is required to get your cargo to its destination on time.
As ONE, We Can!
-
Live Chat
Support hours:
8:30 – 12:00 & 13:30 – 17:00 local time
Topics covered in Live Chat:
• Booking Management
- Booking Amendment
- Booking Cancellation
- Booking Rollover
- Booking Split / Combine
- Change of Destination
- General Support
- Vessel Space Availability
- Exports Customs Query
- Booking Status• Container Management
- CY Opening Schedule
- Export Empty Pick-Up
- Import Empty Return
- Equipment Availability
- Long Stay
- Missing Seal / Additional Seal
- Equipment Damage / Cleaning
- Container re-use• Export Documentation
- Advance Manifest Submission (AMS)
- Shipping Instruction/ BL
- BL Amendments
- Certificate Issuance
- General Support• Import Management
- Arrival Notice
- Cargo Release / Delivery Order
- Import Customs Inquiry
- Imports - Change of Destination
- Manifest Inquiry
- Import Lost OBL
- General Support - Import• Inland Transportation
- Exports
- Imports• Invoice & Charges
- Payment Status
- Invoice request
- Exchange rate
- Rate / Charge Inquiry• Last Free Day / Demurrage & Detention
• Reefer & Special Commodity Management
- Dangerous Goods Support
- Reefer Support
- Shipper's Own Container Support
- Out Of Gauge Support
- General Support• Track & Trace
• Vessel Schedule & Cut off
- Cut-Off info. [Doc / VGM / Port / Inland]
- Vessel Call Changes / Info etc
- VGM Status• Claims
- Cargo Damage
- General Support
- Survey• eCom Tech Support
• Mobile App Enquiry
• ONE QUOTE Support
BASEL
Ocean Network Express (Europe) Ltd
Zweigniederlassung Pratteln, Salinenstrasse 61, 4133 Pratteln
Phone number: +41 615 689 710
| Department | Subdivision | Contact | |
|---|---|---|---|
| Customer Services | Export | To speak with one of our agents, please use Live Chat | |
| Import | |||
| New Booking | [email protected] | ||
| Documentation | Shipping Instructions | [email protected] | |
| Invoice Queries | [email protected] | ||
| Sales | NVO / BCO | [email protected] | +41 615 689 716 |
To view all news, please click here.
Grüezi, Bienvenue, Benvenuti, Bainvegni, Welcome to ONE Switzerland!
Ocean Network Express (ONE) has their Europe and Africa regional headquarters based in London and serves all our Swiss customers from our local office in Pratteln, Basel.
Due to our location in the heart of Europe are we able to offer you transport from all major European Seaports in the North as well as in the South of Europe.
Whether you are shipping standard equipment, oversized or refrigerated cargo, we have the local expertise and global network that is required to get your cargo to its destination on time.
As ONE, We Can!
-
Live Chat
Support hours:
8:30 – 12:00 & 13:30 – 17:00 local time
Topics covered in Live Chat:
• Booking Management
- Booking Amendment
- Booking Cancellation
- Booking Rollover
- Booking Split / Combine
- Change of Destination
- General Support
- Vessel Space Availability
- Exports Customs Query
- Booking Status• Container Management
- CY Opening Schedule
- Export Empty Pick-Up
- Import Empty Return
- Equipment Availability
- Long Stay
- Missing Seal / Additional Seal
- Equipment Damage / Cleaning
- Container re-use• Export Documentation
- Advance Manifest Submission (AMS)
- Shipping Instruction/ BL
- BL Amendments
- Certificate Issuance
- General Support• Import Management
- Arrival Notice
- Cargo Release / Delivery Order
- Import Customs Inquiry
- Imports - Change of Destination
- Manifest Inquiry
- Import Lost OBL
- General Support - Import• Inland Transportation
- Exports
- Imports• Invoice & Charges
- Payment Status
- Invoice request
- Exchange rate
- Rate / Charge Inquiry• Last Free Day / Demurrage & Detention
• Reefer & Special Commodity Management
- Dangerous Goods Support
- Reefer Support
- Shipper's Own Container Support
- Out Of Gauge Support
- General Support• Track & Trace
• Vessel Schedule & Cut off
- Cut-Off info. [Doc / VGM / Port / Inland]
- Vessel Call Changes / Info etc
- VGM Status• Claims
- Cargo Damage
- General Support
- Survey• eCom Tech Support
• Mobile App Enquiry
• ONE QUOTE Support
BASEL
Ocean Network Express (Europe) Ltd
Zweigniederlassung Pratteln, Salinenstrasse 61, 4133 Pratteln
Phone number: +41 615 689 710
| Department | Subdivision | Contact | |
|---|---|---|---|
| Customer Services | Export | To speak with one of our agents, please use Live Chat | |
| Import | |||
| New Booking | [email protected] | ||
| Documentation | Shipping Instructions | [email protected] | |
| Invoice Queries | [email protected] | ||
| Sales | NVO / BCO | [email protected] | +41 615 689 716 |
To view all news, please click here.