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ONE Türkiye

Welcome to ONE Türkiye!

Ocean Network Express (ONE) has their Europe and Africa regional headquarters based in London and serves all our customers from our main office in Istanbul as well as Mersin and Izmir.

At ONE Türkiye we connect our valued customers across the globe by providing the most effective solutions with customer experience to deliver their needs. We offer both direct and transshipment services from Türkiye to destinations worldwide.

Together with our customers and our professional team in Türkiye, we will face every challenge as ONE and discover and offer optimal solutions.

As ONE, We Can!

Contacts
  • Live Chat

    Support hours:

    8:15 – 12:00 & 13:00 – 16:45 local time

    Topics covered in Live Chat:

    •  Booking Management
      -    Booking Amendment
      -    Booking Cancellation
      -    Booking Rollover
      -    Booking Split / Combine
      -    Change of Destination
      -    General Support
      -    Vessel Space Availability
      -    Exports Customs Query
      -    Booking Status

    •  Container Management
      -    CY Opening Schedule
      -    Export Empty Pick-Up
      -    Import Empty Return
      -    Equipment Availability
      -    Long Stay
      -    Missing Seal / Additional Seal
      -    Equipment Damage / Cleaning
      -    Container re-use

    •  Export Documentation
      -    Advance Manifest Submission (AMS)
      -    Shipping Instruction/ BL
      -    BL Amendments
      -    Certificate Issuance
      -    General Support

    •  Import Management
      -    Arrival Notice
      -    Cargo Release / Delivery Order
      -    Import Customs Inquiry
      -    Imports - Change of Destination
      -    Manifest Inquiry
      -    Import Lost OBL
      -    General Support - Import

    •  Inland Transportation
      -    Exports
      -    Imports

    •  Invoice & Charges
      -    Payment Status
      -    Invoice request 
      -    Exchange rate
      -    Rate / Charge Inquiry

    •  Last Free Day / Demurrage & Detention

    •  Reefer & Special Commodity Management
      -    Dangerous Goods Support
      -    Reefer Support
      -    Shipper's Own Container Support
      -    Out Of Gauge Support
      -    General Support

    •  Track & Trace

    •  Vessel Schedule & Cut off
      -    Cut-Off info. [Doc / VGM / Port / Inland]
      -    Vessel Call Changes / Info etc
      -    VGM Status

    •  Claims
      -    Cargo Damage
      -    General Support
      -    Survey

    •  eCom Tech Support

    •  Mobile App Enquiry

    •  ONE QUOTE Support

ISTANBUL

Ocean Network Express Turkey Denizcilik A.Ş.

Astoria Towers Buyukdere Cad. N:127 A Blok K:-1 Esentepe Sisli 34394 Istanbul

Phone number: +90 212 970 1000

 

Department Subdivision Contact
Customer Services Export To speak with one of our agents, please use Live Chat +90 212 970 1000
Import
Documentation Export
Import
Equipment Control   [email protected] +90 212 970 1000
General Enquiries   To speak with one of our agents, please use Live Chat +90 212 970 1000
Human Resources   [email protected] +90 212 970 1000
Invoice Queries   [email protected] +90 212 970 1000
Sales   [email protected] +90 212 970 1000
Vessel and Port
Operations		   [email protected] +90 212 970 1000

 

IZMIR

Ocean Network Express Turkey Denizcilik A.S.

Mistral Ofis Kule Çınarlı Mahallesi Ankara Asfaltı Caddesi N:15 K:7 D:71 35170 Konak Izmir

Phone number: +90 232 970 1631

 

Department Subdivision Contact
Customer Services Export To speak with one of our agents, please use Live Chat +90 232 970 1631
Import
Documentation Export
Import
Equipment Control   [email protected] +90 232 970 1631
General Enquiries   To speak with one of our agents, please use Live Chat +90 232 970 1631
Human Resources   [email protected] +90 232 970 1631
Invoice Queries   [email protected] +90 232 970 1631
Sales   [email protected] +90 232 970 1631
Vessel and Port
Operations		   [email protected] +90 232 970 1631

 

MERSIN

Ocean Network Express Turkey Denizcilik A.S.

Ismet Inonu Bulvari, Kurtulus Meydani, Klas Plaza A-Blok, No. 70, Kat 4 Daire 7/8, 33100 Mersin

Phone number: +90 324 237 4280

 

Department Subdivision Contact
Customer Services Export To speak with one of our agents, please use Live Chat +90 324 237 4280
Import
Documentation Export
Import
Equipment Control   [email protected] +90 324 237 4280
General Enquiries   To speak with one of our agents, please use Live Chat +90 324 237 4280
Human Resources   [email protected] +90 324 237 4280
Invoice Queries   [email protected] +90 324 237 4280
Sales   [email protected] +90 324 237 4280
Vessel and Port
Operations		   [email protected] +90 324 237 4280

 

Local Surcharges
Schedule & Route Finder
Careers
Local News
Local News

To view all news, please click here.

Türkiye Advisory
Apr 22, 2025

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Apr 18, 2025

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ONE Türkiye

Welcome to ONE Türkiye!

Ocean Network Express (ONE) has their Europe and Africa regional headquarters based in London and serves all our customers from our main office in Istanbul as well as Mersin and Izmir.

At ONE Türkiye we connect our valued customers across the globe by providing the most effective solutions with customer experience to deliver their needs. We offer both direct and transshipment services from Türkiye to destinations worldwide.

Together with our customers and our professional team in Türkiye, we will face every challenge as ONE and discover and offer optimal solutions.

As ONE, We Can!

Contacts
  • Live Chat

    Support hours:

    8:15 – 12:00 & 13:00 – 16:45 local time

    Topics covered in Live Chat:

    •  Booking Management
      -    Booking Amendment
      -    Booking Cancellation
      -    Booking Rollover
      -    Booking Split / Combine
      -    Change of Destination
      -    General Support
      -    Vessel Space Availability
      -    Exports Customs Query
      -    Booking Status

    •  Container Management
      -    CY Opening Schedule
      -    Export Empty Pick-Up
      -    Import Empty Return
      -    Equipment Availability
      -    Long Stay
      -    Missing Seal / Additional Seal
      -    Equipment Damage / Cleaning
      -    Container re-use

    •  Export Documentation
      -    Advance Manifest Submission (AMS)
      -    Shipping Instruction/ BL
      -    BL Amendments
      -    Certificate Issuance
      -    General Support

    •  Import Management
      -    Arrival Notice
      -    Cargo Release / Delivery Order
      -    Import Customs Inquiry
      -    Imports - Change of Destination
      -    Manifest Inquiry
      -    Import Lost OBL
      -    General Support - Import

    •  Inland Transportation
      -    Exports
      -    Imports

    •  Invoice & Charges
      -    Payment Status
      -    Invoice request 
      -    Exchange rate
      -    Rate / Charge Inquiry

    •  Last Free Day / Demurrage & Detention

    •  Reefer & Special Commodity Management
      -    Dangerous Goods Support
      -    Reefer Support
      -    Shipper's Own Container Support
      -    Out Of Gauge Support
      -    General Support

    •  Track & Trace

    •  Vessel Schedule & Cut off
      -    Cut-Off info. [Doc / VGM / Port / Inland]
      -    Vessel Call Changes / Info etc
      -    VGM Status

    •  Claims
      -    Cargo Damage
      -    General Support
      -    Survey

    •  eCom Tech Support

    •  Mobile App Enquiry

    •  ONE QUOTE Support

ISTANBUL

Ocean Network Express Turkey Denizcilik A.Ş.

Astoria Towers Buyukdere Cad. N:127 A Blok K:-1 Esentepe Sisli 34394 Istanbul

Phone number: +90 212 970 1000

 

Department Subdivision Contact
Customer Services Export To speak with one of our agents, please use Live Chat +90 212 970 1000
Import
Documentation Export
Import
Equipment Control   [email protected] +90 212 970 1000
General Enquiries   To speak with one of our agents, please use Live Chat +90 212 970 1000
Human Resources   [email protected] +90 212 970 1000
Invoice Queries   [email protected] +90 212 970 1000
Sales   [email protected] +90 212 970 1000
Vessel and Port
Operations		   [email protected] +90 212 970 1000

 

IZMIR

Ocean Network Express Turkey Denizcilik A.S.

Mistral Ofis Kule Çınarlı Mahallesi Ankara Asfaltı Caddesi N:15 K:7 D:71 35170 Konak Izmir

Phone number: +90 232 970 1631

 

Department Subdivision Contact
Customer Services Export To speak with one of our agents, please use Live Chat +90 232 970 1631
Import
Documentation Export
Import
Equipment Control   [email protected] +90 232 970 1631
General Enquiries   To speak with one of our agents, please use Live Chat +90 232 970 1631
Human Resources   [email protected] +90 232 970 1631
Invoice Queries   [email protected] +90 232 970 1631
Sales   [email protected] +90 232 970 1631
Vessel and Port
Operations		   [email protected] +90 232 970 1631

 

MERSIN

Ocean Network Express Turkey Denizcilik A.S.

Ismet Inonu Bulvari, Kurtulus Meydani, Klas Plaza A-Blok, No. 70, Kat 4 Daire 7/8, 33100 Mersin

Phone number: +90 324 237 4280

 

Department Subdivision Contact
Customer Services Export To speak with one of our agents, please use Live Chat +90 324 237 4280
Import
Documentation Export
Import
Equipment Control   [email protected] +90 324 237 4280
General Enquiries   To speak with one of our agents, please use Live Chat +90 324 237 4280
Human Resources   [email protected] +90 324 237 4280
Invoice Queries   [email protected] +90 324 237 4280
Sales   [email protected] +90 324 237 4280
Vessel and Port
Operations		   [email protected] +90 324 237 4280

 

Local Surcharges
Schedule & Route Finder
Careers
Local News
Local News

To view all news, please click here.

Türkiye Advisory
Apr 22, 2025

LUX Service Update – M/V NYK Demeter v.118S – Paranagua Southbound omission

LUX Service Update – M/V NYK Demeter v.118S – Paranagua Southbound omission
Read more »
Türkiye Advisory
Apr 18, 2025

LUX Service Update – M/V Brooklyn Bridge v.177S – London Gateway omission // Southampton call added

LUX Service Update – M/V Brooklyn Bridge v.177S – London Gateway omission // Southampton call added
Read more »
Türkiye Advisory
Apr 18, 2025

LUX Service Update – M/V Brooklyn Bridge v.177S – RTM call at EUROMAX

LUX Service Update – M/V Brooklyn Bridge v.177S – RTM call at EUROMAX
Read more »
Türkiye Advisory
Apr 17, 2025

Transatlantic Trade – AT1 Service Change of Rotation

Transatlantic Trade – AT1 Service Change of Rotation
Read more »
Türkiye Advisory
Apr 17, 2025

Transatlantic Trade – AT3 Service - M/V CMA CGM LAMARTINE V.1001W – Port Omission

Transatlantic Trade – AT3 Service - M/V CMA CGM LAMARTINE V.1001W – Port Omission
Read more »