Breadcrumb
Welcome to the United Kingdom!
Ocean Network Express (ONE) has their Europe and Africa regional headquarters based in London and serves all our UK customers from our regional offices in Southampton, Liverpool and Ipswich.
With regular global ONE services calling at five berths in Southampton (FE2, FE3, AL2, AL5, IO2, NTX services), four berths in London Gateway (FE4, AL3. AL4, IOS, IO3, LUX, SRX, IBESCO services) and our NEX / NTX services service in Felixstowe. Customers can benefit from one of the largest Carrier Haulage products in the UK with ample truck coverage and comprehensive daily rail intermodal connections to and from all major UK ports.
ONE is committed to offering sustainable transport solutions. We are constantly investing in greener journeys and in conjunction with our rail partner G&W (Freightliner) currently pioneering the use of biodegradable fuel Green Diesel (GD+), a type of hydrated vegetable oil (HVO) made from waste and residue oils, on trains between Southampton / London Gateway, Birmingham, Manchester, Liverpool and Leeds and vice versa.
ONE is always on hand to offer expert advice for all your shipping needs, including UK customs clearance from our dedicated forwarding team based in Southampton.
As ONE, We Can!
-
Live Chat
Support hours:
9:00 – 17:00 local time
Topics covered in Live Chat:
• Booking Management
- Booking Amendment
- Booking Cancellation
- Booking Rollover
- Booking Split / Combine
- Change of Destination
- General Support
- Vessel Space Availability
- Exports Customs Query
- Booking Status• Container Management
- CY Opening Schedule
- Export Empty Pick-Up
- Import Empty Return
- Equipment Availability
- Long Stay
- Missing Seal / Additional Seal
- Equipment Damage / Cleaning
- Container re-use• Export Documentation
- Advance Manifest Submission (AMS)
- Shipping Instruction/ BL
- BL Amendments
- Certificate Issuance
- General Support• Import Management
- Arrival Notice
- Cargo Release / Delivery Order
- Import Customs Inquiry
- Imports - Change of Destination
- Manifest Inquiry
- Import Lost OBL
- General Support - Import• Inland Transportation
- Exports
- Imports• Invoice & Charges
- Payment Status
- Invoice request
- Exchange rate
- Rate / Charge Inquiry• Last Free Day / Demurrage & Detention
• Reefer & Special Commodity Management
- Dangerous Goods Support
- Reefer Support
- Shipper's Own Container Support
- Out Of Gauge Support
- General Support• Track & Trace
• Vessel Schedule & Cut off
- Cut-Off info. [Doc / VGM / Port / Inland]
- Vessel Call Changes / Info etc
- VGM Status• Claims
- Cargo Damage
- General Support
- Survey• eCom Tech Support
• Mobile App Enquiry
• ONE QUOTE Support
IPSWICH
Ocean Network Express (Europe) Ltd.
7 West Rd, Ipswich IP3 9FG
Phone number: +44 2382 123 800
| Department | Subdivision | Contact | |
|---|---|---|---|
| Customer Services | Export | To speak with one of our agents, please use Live Chat | |
| Export - Same day Carrier Haulage / On site issues | [email protected] | ||
| Sales | Sales - South | [email protected] | +44 1473 526 471 |
LIVERPOOL
Ocean Network Express (Europe) Ltd.
2nd Floor, Port of Liverpool Building, Pier Head, Liverpool, L3 1BY
Phone number: +44 2382 123 800
| Department | Subdivision | Contact | |
|---|---|---|---|
| Customer Services |
Export | To speak with one of our agents, please use Live Chat | |
| Export - Same day Carrier Haulage / On site issues | [email protected] | +44 1514 332 966 | |
| Sales | Sales - North | [email protected] | +44 1514 332 970 |
LONDON
Regional Headquarters
Ocean Network Express (Europe) Ltd.
6th Floor, 20 Churchill Place, London, E14 5GY
Phone number: +44 2077 709 500
SOUTHAMPTON
Ocean Network Express (Europe) Ltd
Mountbatten House, Grosvenor Square, Southampton, SO15 2JU
Phone number: +44 2382 123 800
| Department | Subdivision | Contact | |
|---|---|---|---|
| Customer Services |
Import - General Inquiries | To speak with one of our agents, please use Live Chat | |
|
Import - New Carrier Haulage Delivery Request |
[email protected] | ||
| Import - New Merchant Haulage Release Request | [email protected] | ||
| Import - Same day Carrier Haulage / On site issues | [email protected] | +44 2382 123 816 | |
| Invoice Queries | Import & Export | [email protected] | |
To view all news, please click here.
Welcome to the United Kingdom!
Ocean Network Express (ONE) has their Europe and Africa regional headquarters based in London and serves all our UK customers from our regional offices in Southampton, Liverpool and Ipswich.
With regular global ONE services calling at five berths in Southampton (FE2, FE3, AL2, AL5, IO2, NTX services), four berths in London Gateway (FE4, AL3. AL4, IOS, IO3, LUX, SRX, IBESCO services) and our NEX / NTX services service in Felixstowe. Customers can benefit from one of the largest Carrier Haulage products in the UK with ample truck coverage and comprehensive daily rail intermodal connections to and from all major UK ports.
ONE is committed to offering sustainable transport solutions. We are constantly investing in greener journeys and in conjunction with our rail partner G&W (Freightliner) currently pioneering the use of biodegradable fuel Green Diesel (GD+), a type of hydrated vegetable oil (HVO) made from waste and residue oils, on trains between Southampton / London Gateway, Birmingham, Manchester, Liverpool and Leeds and vice versa.
ONE is always on hand to offer expert advice for all your shipping needs, including UK customs clearance from our dedicated forwarding team based in Southampton.
As ONE, We Can!
-
Live Chat
Support hours:
9:00 – 17:00 local time
Topics covered in Live Chat:
• Booking Management
- Booking Amendment
- Booking Cancellation
- Booking Rollover
- Booking Split / Combine
- Change of Destination
- General Support
- Vessel Space Availability
- Exports Customs Query
- Booking Status• Container Management
- CY Opening Schedule
- Export Empty Pick-Up
- Import Empty Return
- Equipment Availability
- Long Stay
- Missing Seal / Additional Seal
- Equipment Damage / Cleaning
- Container re-use• Export Documentation
- Advance Manifest Submission (AMS)
- Shipping Instruction/ BL
- BL Amendments
- Certificate Issuance
- General Support• Import Management
- Arrival Notice
- Cargo Release / Delivery Order
- Import Customs Inquiry
- Imports - Change of Destination
- Manifest Inquiry
- Import Lost OBL
- General Support - Import• Inland Transportation
- Exports
- Imports• Invoice & Charges
- Payment Status
- Invoice request
- Exchange rate
- Rate / Charge Inquiry• Last Free Day / Demurrage & Detention
• Reefer & Special Commodity Management
- Dangerous Goods Support
- Reefer Support
- Shipper's Own Container Support
- Out Of Gauge Support
- General Support• Track & Trace
• Vessel Schedule & Cut off
- Cut-Off info. [Doc / VGM / Port / Inland]
- Vessel Call Changes / Info etc
- VGM Status• Claims
- Cargo Damage
- General Support
- Survey• eCom Tech Support
• Mobile App Enquiry
• ONE QUOTE Support
IPSWICH
Ocean Network Express (Europe) Ltd.
7 West Rd, Ipswich IP3 9FG
Phone number: +44 2382 123 800
| Department | Subdivision | Contact | |
|---|---|---|---|
| Customer Services | Export | To speak with one of our agents, please use Live Chat | |
| Export - Same day Carrier Haulage / On site issues | [email protected] | ||
| Sales | Sales - South | [email protected] | +44 1473 526 471 |
LIVERPOOL
Ocean Network Express (Europe) Ltd.
2nd Floor, Port of Liverpool Building, Pier Head, Liverpool, L3 1BY
Phone number: +44 2382 123 800
| Department | Subdivision | Contact | |
|---|---|---|---|
| Customer Services |
Export | To speak with one of our agents, please use Live Chat | |
| Export - Same day Carrier Haulage / On site issues | [email protected] | +44 1514 332 966 | |
| Sales | Sales - North | [email protected] | +44 1514 332 970 |
LONDON
Regional Headquarters
Ocean Network Express (Europe) Ltd.
6th Floor, 20 Churchill Place, London, E14 5GY
Phone number: +44 2077 709 500
SOUTHAMPTON
Ocean Network Express (Europe) Ltd
Mountbatten House, Grosvenor Square, Southampton, SO15 2JU
Phone number: +44 2382 123 800
| Department | Subdivision | Contact | |
|---|---|---|---|
| Customer Services |
Import - General Inquiries | To speak with one of our agents, please use Live Chat | |
|
Import - New Carrier Haulage Delivery Request |
[email protected] | ||
| Import - New Merchant Haulage Release Request | [email protected] | ||
| Import - Same day Carrier Haulage / On site issues | [email protected] | +44 2382 123 816 | |
| Invoice Queries | Import & Export | [email protected] | |
To view all news, please click here.