Welcome to ONE Türkiye!
Ocean Network Express (ONE) has their Europe and Africa regional headquarters based in London and serves all our customers from our main office in Istanbul as well as Mersin and Izmir.
At ONE Türkiye we connect our valued customers across the globe by providing the most effective solutions with customer experience to deliver their needs. We offer both direct and transshipment services from Türkiye to destinations worldwide.
Together with our customers and our professional team in Türkiye, we will face every challenge as ONE and discover and offer optimal solutions.
As ONE, We Can!
-
Live Chat
Support hours:
8:15 – 12:00 & 13:00 – 16:45 local time
Topics covered in Live Chat:
• Booking Management
- Booking Amendment
- Booking Cancellation
- Booking Rollover
- Booking Split / Combine
- Change of Destination
- General Support
- Vessel Space Availability
- Exports Customs Query
- Booking Status• Container Management
- CY Opening Schedule
- Export Empty Pick-Up
- Import Empty Return
- Equipment Availability
- Long Stay
- Missing Seal / Additional Seal
- Equipment Damage / Cleaning
- Container re-use• Export Documentation
- Advance Manifest Submission (AMS)
- Shipping Instruction/ BL
- BL Amendments
- Certificate Issuance
- General Support• Import Management
- Arrival Notice
- Cargo Release / Delivery Order
- Import Customs Inquiry
- Imports - Change of Destination
- Manifest Inquiry
- Import Lost OBL
- General Support - Import• Inland Transportation
- Exports
- Imports• Invoice & Charges
- Payment Status
- Invoice request
- Exchange rate
- Rate / Charge Inquiry• Last Free Day / Demurrage & Detention
• Reefer & Special Commodity Management
- Dangerous Goods Support
- Reefer Support
- Shipper's Own Container Support
- Out Of Gauge Support
- General Support• Track & Trace
• Vessel Schedule & Cut off
- Cut-Off info. [Doc / VGM / Port / Inland]
- Vessel Call Changes / Info etc
- VGM Status• Claims
- Cargo Damage
- General Support
- Survey• eCom Tech Support
• Mobile App Enquiry
• ONE QUOTE Support
ISTANBUL
Ocean Network Express Turkey Denizcilik A.Ş.
Astoria Towers Buyukdere Cad. N:127 A Blok K:-1 Esentepe Sisli 34394 Istanbul
Phone number: +90 212 970 1000
| Department | Subdivision | Contact | |
|---|---|---|---|
|
Customer Services Booking & Documentation |
Export |
Email delays expected. For the fastest response, please use Live Chat |
+90 212 970 1000 |
| Import |
Email delays expected. For the fastest response, please use Live Chat |
||
| Sales | Export | [email protected] | |
| Import | |||
IZMIR
Ocean Network Express Turkey Denizcilik A.S.
Mistral Ofis Kule Çınarlı Mahallesi Ankara Asfaltı Caddesi N:15 K:7 D:71 35170 Konak Izmir
Phone number: +90 232 970 1631
| Department | Subdivision | Contact | |
|---|---|---|---|
|
Customer Services Booking & Documentation |
Export |
Email delays expected. For the fastest response, please use Live Chat
|
+90 232 970 1631 |
| Import |
Email delays expected. For the fastest response, please use Live Chat
|
||
| Sales | Export | [email protected] | |
| Import | |||
MERSIN
Ocean Network Express Turkey Denizcilik A.S.
Ismet Inonu Bulvari, Kurtulus Meydani, Klas Plaza A-Blok, No. 70, Kat 4 Daire 7/8, 33100 Mersin
Phone number: +90 324 237 4280
| Department | Subdivision | Contact | |
|---|---|---|---|
|
Customer Services Booking & Documentation |
Export |
Email delays expected. For the fastest response, please use Live Chat
|
+90 324 237 4280 |
| Import |
Email delays expected. For the fastest response, please use Live Chat
|
||
| Sales | Export | [email protected] | |
| Import | |||
To view all news, please click here.
Welcome to ONE Türkiye!
Ocean Network Express (ONE) has their Europe and Africa regional headquarters based in London and serves all our customers from our main office in Istanbul as well as Mersin and Izmir.
At ONE Türkiye we connect our valued customers across the globe by providing the most effective solutions with customer experience to deliver their needs. We offer both direct and transshipment services from Türkiye to destinations worldwide.
Together with our customers and our professional team in Türkiye, we will face every challenge as ONE and discover and offer optimal solutions.
As ONE, We Can!
-
Live Chat
Support hours:
8:15 – 12:00 & 13:00 – 16:45 local time
Topics covered in Live Chat:
• Booking Management
- Booking Amendment
- Booking Cancellation
- Booking Rollover
- Booking Split / Combine
- Change of Destination
- General Support
- Vessel Space Availability
- Exports Customs Query
- Booking Status• Container Management
- CY Opening Schedule
- Export Empty Pick-Up
- Import Empty Return
- Equipment Availability
- Long Stay
- Missing Seal / Additional Seal
- Equipment Damage / Cleaning
- Container re-use• Export Documentation
- Advance Manifest Submission (AMS)
- Shipping Instruction/ BL
- BL Amendments
- Certificate Issuance
- General Support• Import Management
- Arrival Notice
- Cargo Release / Delivery Order
- Import Customs Inquiry
- Imports - Change of Destination
- Manifest Inquiry
- Import Lost OBL
- General Support - Import• Inland Transportation
- Exports
- Imports• Invoice & Charges
- Payment Status
- Invoice request
- Exchange rate
- Rate / Charge Inquiry• Last Free Day / Demurrage & Detention
• Reefer & Special Commodity Management
- Dangerous Goods Support
- Reefer Support
- Shipper's Own Container Support
- Out Of Gauge Support
- General Support• Track & Trace
• Vessel Schedule & Cut off
- Cut-Off info. [Doc / VGM / Port / Inland]
- Vessel Call Changes / Info etc
- VGM Status• Claims
- Cargo Damage
- General Support
- Survey• eCom Tech Support
• Mobile App Enquiry
• ONE QUOTE Support
ISTANBUL
Ocean Network Express Turkey Denizcilik A.Ş.
Astoria Towers Buyukdere Cad. N:127 A Blok K:-1 Esentepe Sisli 34394 Istanbul
Phone number: +90 212 970 1000
| Department | Subdivision | Contact | |
|---|---|---|---|
|
Customer Services Booking & Documentation |
Export |
Email delays expected. For the fastest response, please use Live Chat |
+90 212 970 1000 |
| Import |
Email delays expected. For the fastest response, please use Live Chat |
||
| Sales | Export | [email protected] | |
| Import | |||
IZMIR
Ocean Network Express Turkey Denizcilik A.S.
Mistral Ofis Kule Çınarlı Mahallesi Ankara Asfaltı Caddesi N:15 K:7 D:71 35170 Konak Izmir
Phone number: +90 232 970 1631
| Department | Subdivision | Contact | |
|---|---|---|---|
|
Customer Services Booking & Documentation |
Export |
Email delays expected. For the fastest response, please use Live Chat
|
+90 232 970 1631 |
| Import |
Email delays expected. For the fastest response, please use Live Chat
|
||
| Sales | Export | [email protected] | |
| Import | |||
MERSIN
Ocean Network Express Turkey Denizcilik A.S.
Ismet Inonu Bulvari, Kurtulus Meydani, Klas Plaza A-Blok, No. 70, Kat 4 Daire 7/8, 33100 Mersin
Phone number: +90 324 237 4280
| Department | Subdivision | Contact | |
|---|---|---|---|
|
Customer Services Booking & Documentation |
Export |
Email delays expected. For the fastest response, please use Live Chat
|
+90 324 237 4280 |
| Import |
Email delays expected. For the fastest response, please use Live Chat
|
||
| Sales | Export | [email protected] | |
| Import | |||
To view all news, please click here.