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ONE Belgium

Welcome to ONE Belgium!

Ocean Network Express (Europe) Ltd Belgium Branch, invites you to explore our comprehensive shipping services. Situated in the heart of Northwestern Europe, our strategic location in Antwerp plays a pivotal role in enhancing the efficiency of global containerized trade. The Port of Antwerp, renowned as one of the largest and most advanced seaports in the world, serves as a vital gateway for import and export activities. It's state-of-the-art facilities and seamless connectivity contribute significantly to our mission of providing environmentally friendly and efficient transport solutions for our customers.

At ONE Belgium, we pride ourselves on our wide range of multimodal connections to the hinterland, offering sustainable transportation solutions for cargo of all kinds. Our dedicated teams, specializing in various customer and cargo segments, are committed to meeting your unique shipping needs. Whether it's dry and temperature-controlled shipments or out-of-gauge and breakbulk cargo, ONE Belgium is ready to provide bespoke solutions.   
                                                                                                                                                                                                                    
As ONE, We Can!

Contacts
  • Live Chat

    Support hours:

    8:30 – 17:00 local time (Monday – Thursday), 8:30 – 16:15 local time (Friday)

    Topics covered in Live Chat:

    •  Booking Management
      -    Booking Amendment
      -    Booking Cancellation
      -    Booking Rollover
      -    Booking Split / Combine
      -    Change of Destination
      -    General Support
      -    Vessel Space Availability
      -    Exports Customs Query
      -    Booking Status

    •  Container Management
      -    CY Opening Schedule
      -    Export Empty Pick-Up
      -    Import Empty Return
      -    Equipment Availability
      -    Long Stay
      -    Missing Seal / Additional Seal
      -    Equipment Damage / Cleaning
      -    Container re-use

    •  Export Documentation
      -    Advance Manifest Submission (AMS)
      -    Shipping Instruction/ BL
      -    BL Amendments
      -    Certificate Issuance
      -    General Support

    •  Import Management
      -    Arrival Notice
      -    Cargo Release / Delivery Order
      -    Import Customs Inquiry
      -    Imports - Change of Destination
      -    Manifest Inquiry
      -    Import Lost OBL
      -    General Support - Import

    •  Inland Transportation
      -    Exports
      -    Imports

    •  Invoice & Charges
      -    Payment Status
      -    Invoice request 
      -    Exchange rate 
      -    Rate / Charge Inquiry

    •  Last Free Day / Demurrage & Detention

    •  Reefer & Special Commodity Management
      -    Dangerous Goods Support
      -    Reefer Support
      -    Shipper's Own Container Support
      -    Out Of Gauge Support
      -    General Support

    •  Track & Trace

    •  Vessel Schedule & Cut off
      -    Cut-Off info. [Doc / VGM / Port / Inland]
      -    Vessel Call Changes / Info etc
      -    VGM Status

    •  Claims
      -    Cargo Damage
      -    General Support
      -    Survey

    •  eCom Tech Support

    •  Mobile App Enquiry

    •  ONE QUOTE Support

ANTWERP

Ocean Network Express (Europe) Ltd. Belgium Branch

The Link 2, Posthofbrug 6-8, 3rd floor

B-2600 Berchem, Belgium

Phone number: +32 330 24 700
 

Department Subdivision Contact
Customer Services Export To speak with one of our agents, please use Live Chat    
Import
New Booking [email protected]
Documentation   To speak with one of our agents, please use Live Chat
Invoice Disputes   [email protected]
Accounting Queries   [email protected]
Sales Export - One Care [email protected] + 32 330 24 194
Global Key Accounts [email protected] + 32 330 24 195
Import [email protected] + 32 330 24 902
Reefer & Special Equipment [email protected] + 32 330 24 194

 

Local Surcharges
Schedule & Route Finder
Careers
Local News
Local News

To view all news, please click here.

Belgium Advisory, General News
Jun 10, 2019

G&W and ONE celebrate new contract with loco naming

G&W and ONE celebrate new contract with loco naming
Read more »
Belgium Advisory, Global Press Release
Mar 04, 2019

Ocean Network Express launches apprenticeship programme “SAIL” in Europe

Ocean Network Express launches apprenticeship programme “SAIL” in Europe
Read more »
Global Advisory, Belgium Advisory
Feb 28, 2019

Low Water Surcharge – River Rhine

Due to the decreasing water levels we are facing on the River Rhine at Pegel Kaub and Pegel Ruhrort, our barge operators are implementing a Low Water Surcharge (LWS) based on the water level applicable in the below mentioned tariff table.
Read more »
Belgium Advisory, General News, Global Press Release
Nov 28, 2018

ONE in a million - DP World London Gateway’s one millionth TEU of the year is unloaded from MOL Truth

Last month, DP World London Gateway handled its millionth TEU (twenty-foot equivalent unit) of 2018 – the first time it has handled a six-figure number of containers in a calendar year.
It was an Ocean Network Express (ONE) container that was arriving in the UK on the MOL Truth, a vessel capable of carrying 20,182 TEUs.
Read more »
Global Advisory, Belgium Advisory
Jul 16, 2018

Low Water Surcharge – River Rhine

Due to the decreasing water levels we are facing on the River Rhine at Pegel Kaub and Pegel Ruhrort, our barge operators are implementing a Low Water Surcharge (LWS) based on the water level applicable in the below mentioned tariff table.
Read more »

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ONE Belgium

Welcome to ONE Belgium!

Ocean Network Express (Europe) Ltd Belgium Branch, invites you to explore our comprehensive shipping services. Situated in the heart of Northwestern Europe, our strategic location in Antwerp plays a pivotal role in enhancing the efficiency of global containerized trade. The Port of Antwerp, renowned as one of the largest and most advanced seaports in the world, serves as a vital gateway for import and export activities. It's state-of-the-art facilities and seamless connectivity contribute significantly to our mission of providing environmentally friendly and efficient transport solutions for our customers.

At ONE Belgium, we pride ourselves on our wide range of multimodal connections to the hinterland, offering sustainable transportation solutions for cargo of all kinds. Our dedicated teams, specializing in various customer and cargo segments, are committed to meeting your unique shipping needs. Whether it's dry and temperature-controlled shipments or out-of-gauge and breakbulk cargo, ONE Belgium is ready to provide bespoke solutions.   
                                                                                                                                                                                                                    
As ONE, We Can!

Contacts
  • Live Chat

    Support hours:

    8:30 – 17:00 local time (Monday – Thursday), 8:30 – 16:15 local time (Friday)

    Topics covered in Live Chat:

    •  Booking Management
      -    Booking Amendment
      -    Booking Cancellation
      -    Booking Rollover
      -    Booking Split / Combine
      -    Change of Destination
      -    General Support
      -    Vessel Space Availability
      -    Exports Customs Query
      -    Booking Status

    •  Container Management
      -    CY Opening Schedule
      -    Export Empty Pick-Up
      -    Import Empty Return
      -    Equipment Availability
      -    Long Stay
      -    Missing Seal / Additional Seal
      -    Equipment Damage / Cleaning
      -    Container re-use

    •  Export Documentation
      -    Advance Manifest Submission (AMS)
      -    Shipping Instruction/ BL
      -    BL Amendments
      -    Certificate Issuance
      -    General Support

    •  Import Management
      -    Arrival Notice
      -    Cargo Release / Delivery Order
      -    Import Customs Inquiry
      -    Imports - Change of Destination
      -    Manifest Inquiry
      -    Import Lost OBL
      -    General Support - Import

    •  Inland Transportation
      -    Exports
      -    Imports

    •  Invoice & Charges
      -    Payment Status
      -    Invoice request 
      -    Exchange rate 
      -    Rate / Charge Inquiry

    •  Last Free Day / Demurrage & Detention

    •  Reefer & Special Commodity Management
      -    Dangerous Goods Support
      -    Reefer Support
      -    Shipper's Own Container Support
      -    Out Of Gauge Support
      -    General Support

    •  Track & Trace

    •  Vessel Schedule & Cut off
      -    Cut-Off info. [Doc / VGM / Port / Inland]
      -    Vessel Call Changes / Info etc
      -    VGM Status

    •  Claims
      -    Cargo Damage
      -    General Support
      -    Survey

    •  eCom Tech Support

    •  Mobile App Enquiry

    •  ONE QUOTE Support

ANTWERP

Ocean Network Express (Europe) Ltd. Belgium Branch

The Link 2, Posthofbrug 6-8, 3rd floor

B-2600 Berchem, Belgium

Phone number: +32 330 24 700
 

Department Subdivision Contact
Customer Services Export To speak with one of our agents, please use Live Chat    
Import
New Booking [email protected]
Documentation   To speak with one of our agents, please use Live Chat
Invoice Disputes   [email protected]
Accounting Queries   [email protected]
Sales Export - One Care [email protected] + 32 330 24 194
Global Key Accounts [email protected] + 32 330 24 195
Import [email protected] + 32 330 24 902
Reefer & Special Equipment [email protected] + 32 330 24 194

 

Local Surcharges
Schedule & Route Finder
Careers
Local News
Local News

To view all news, please click here.

Belgium Advisory, General News
Jun 10, 2019

G&W and ONE celebrate new contract with loco naming

G&W and ONE celebrate new contract with loco naming
Read more »
Belgium Advisory, Global Press Release
Mar 04, 2019

Ocean Network Express launches apprenticeship programme “SAIL” in Europe

Ocean Network Express launches apprenticeship programme “SAIL” in Europe
Read more »
Global Advisory, Belgium Advisory
Feb 28, 2019

Low Water Surcharge – River Rhine

Due to the decreasing water levels we are facing on the River Rhine at Pegel Kaub and Pegel Ruhrort, our barge operators are implementing a Low Water Surcharge (LWS) based on the water level applicable in the below mentioned tariff table.
Read more »
Belgium Advisory, General News, Global Press Release
Nov 28, 2018

ONE in a million - DP World London Gateway’s one millionth TEU of the year is unloaded from MOL Truth

Last month, DP World London Gateway handled its millionth TEU (twenty-foot equivalent unit) of 2018 – the first time it has handled a six-figure number of containers in a calendar year.
It was an Ocean Network Express (ONE) container that was arriving in the UK on the MOL Truth, a vessel capable of carrying 20,182 TEUs.
Read more »
Global Advisory, Belgium Advisory
Jul 16, 2018

Low Water Surcharge – River Rhine

Due to the decreasing water levels we are facing on the River Rhine at Pegel Kaub and Pegel Ruhrort, our barge operators are implementing a Low Water Surcharge (LWS) based on the water level applicable in the below mentioned tariff table.
Read more »