Netherlands | ONE Europe & Africa

Welcome to Ocean Network Express (Netherlands) B.V!

Ocean Network Express (ONE) has their Europe and Africa headquarters based in London and serves all our local customers from our office in the heart of Rotterdam.

The Port of Rotterdam is the major gateway to the European "Hinterland", from where your important cargo is swiftly transported by multiple transport options to the intended final destination.

ONE is committed to offering sustainable transportation solutions and we are constantly investing in greener journeys. Our highly automated terminals are equipped with Automated Guided Vehicles (AGVs). These driverless vehicles are programmed to quickly move any container from point A to point B and they are designed to consume 50% less fuel compared to traditionally powered AGV's or straddle carriers, contributing to a lower carbon footprint.

Together with our customers and partners, we can face any challenge.

As ONE, We Can!

Contacts

Live Chat

Support hours:

8:30 – 17:00 local time

Topics covered in Live Chat:

•  Booking Management
  -    Booking Amendment
  -    Booking Cancellation
  -    Booking Rollover
  -    Booking Split / Combine
  -    Change of Destination
  -    General Support
  -    Vessel Space Availability
  - Exports Customs Query
  - Booking Status

•  Container Management
  -    CY Opening Schedule
  -    Export Empty Pick-Up
  -    Import Empty Return
  -    Equipment Availability
  -    Long Stay
  -    Missing Seal / Additional Seal
  - Equipment Damage / Cleaning
  -    Container re-use

•  Export Documentation
  -    Advance Manifest Submission (AMS)
  -    Shipping Instruction/ BL
  -    BL Amendments
  - Certificate Issuance
  -    General Support

•  Import Management
  -    Arrival Notice
  -    Cargo Release / Delivery Order
  -    Import Customs Inquiry
  -    Imports - Change of Destination
  - Manifest Inquiry
  - Import Lost OBL
  -    General Support - Import

•  Inland Transportation
  -    Exports
  -    Imports

•  Invoice & Charges
  -    Payment Status
  -    Invoice request
  -    Exchange rate
  - Rate / Charge Inquiry

•  Last Free Day / Demurrage & Detention

•  Reefer & Special Commodity Management
  -    Dangerous Goods Support
  -    Reefer Support
  -    Shipper's Own Container Support
  -    Out Of Gauge Support
  -    General Support

•  Track & Trace

•  Vessel Schedule & Cut off
  -    Cut-Off info. [Doc / VGM / Port / Inland]
  -    Vessel Call Changes / Info etc
  -    VGM Status

•  Claims
  -    Cargo Damage
  -    General Support
  -    Survey

• eCom Tech Support

•  Mobile App Enquiry

• ONE QUOTE Support

ROTTERDAM

Ocean Network Express (Netherlands) B.V.

Blaak 16, 3011 TA Rotterdam

Phone number: +31 10 798 6400

Department	Subdivision	Contact
Customer Services	Export	To speak with one of our agents, please use Live Chat
	Import (Antwerp Discharge)
	Import (Rotterdam Discharge)
	Import (Merchant Haulage Release for WB only)	[email protected]
	New Booking	[email protected]
Administration	SI / BL Queries	[email protected]
Administration	Escalations	To speak with one of our agents, please use Live Chat
Invoice Disputes		[email protected]
Accounting Queries		[email protected]
Sales		[email protected]	+31 10 798 6400

Local Surcharges

Schedule & Route Finder

Careers

Local News

Local News

To view all news, please click here.

Netherlands Advisory, General News

Jun 10, 2019

ONE in a million - DP World London Gateway’s one millionth TEU of the year is unloaded from MOL Truth

Last month, DP World London Gateway handled its millionth TEU (twenty-foot equivalent unit) of 2018 – the first time it has handled a six-figure number of containers in a calendar year.
It was an Ocean Network Express (ONE) container that was arriving in the UK on the MOL Truth, a vessel capable of carrying 20,182 TEUs.

Jul 16, 2018

Low Water Surcharge – River Rhine

Read more »

ONE Netherlands