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ONE Portugal

Bem-vindo à ONE Portugal!

From our offices in Porto and Lisbon we take care of your shipments going in and out of Portugal from the key ports of Leixões and Lisbon. 

From Portugal we offer our Intra-Europe (IBESCO) service, connecting Iberia to the main hubs in Europe and Scandinavia. We also offer the only direct call in Lisbon between Europe and East Coast South America, on our LUX service. This service also provides one of the fastest transit times between the Brazilian ports Santos, Paranaguá, Itapoá and Rio de Janeiro to Rotterdam, Netherlands.

Our dedicated team in ONE Portugal are ready to offer you a reliable and personalised service using effective communication with our customers. Whether by chat, phone or e-mail, contact us today!

As ONE, We Can!

Contacts
  • Live Chat

    Support hours:

    9:00 – 12:30 & 14:00 – 17:30 local time

    Topics covered in Live Chat:

    •  Booking Management
      -    Booking Amendment
      -    Booking Cancellation
      -    Booking Rollover
      -    Booking Split / Combine
      -    Change of Destination
      -    General Support
      -    Vessel Space Availability
      -    Exports Customs Query
      -    Booking Status

    •  Container Management
      -    CY Opening Schedule
      -    Export Empty Pick-Up
      -    Import Empty Return
      -    Equipment Availability
      -    Long Stay
      -    Missing Seal / Additional Seal
      -    Equipment Damage / Cleaning
      -    Container re-use

    •  Export Documentation
      -    Advance Manifest Submission (AMS)
      -    Shipping Instruction/ BL
      -    BL Amendments
      -    Certificate Issuance
      -    General Support

    •  Import Management
      -    Arrival Notice
      -    Cargo Release / Delivery Order
      -    Import Customs Inquiry
      -    Imports - Change of Destination
      -    Manifest Inquiry
      -    Import Lost OBL
      -    General Support - Import

    •  Inland Transportation
      -    Exports
      -    Imports

    •  Invoice & Charges
      -    Payment Status
      -    Invoice request 
      -    Exchange rate
      -    Rate / Charge Inquiry

    •  Last Free Day / Demurrage & Detention

    •  Reefer & Special Commodity Management
      -    Dangerous Goods Support
      -    Reefer Support
      -    Shipper's Own Container Support
      -    Out Of Gauge Support
      -    General Support

    •  Track & Trace

    •  Vessel Schedule & Cut off
      -    Cut-Off info. [Doc / VGM / Port / Inland]
      -    Vessel Call Changes / Info etc
      -    VGM Status

    •  Claims
      -    Cargo Damage
      -    General Support
      -    Survey

    •  eCom Tech Support

    •  Mobile App Enquiry

    •  ONE QUOTE Support

     

LISBON

ONE Shipping, lda.

Avenida Duque de Loule, 110 – 2.03 1050-045 Lisboa

Phone number: +351 211 226 470

 

Department Subdivision Contact
Customer Services Export To speak with one of our agents, please use Live Chat +351 221 206 529
Import
New Booking [email protected]
Documentation   To speak with one of our agents, please use Live Chat
General Enquiries   [email protected] +351 211 226 470
Invoice Queries   [email protected] +351 221 206 502
Sales   [email protected] +351 211 226 470

 

PORTO

ONE Shipping, lda.

Avenida da Boavista, 1837 – 10.1 4100-133 Porto

Phone number: +351 221 206 510

 

Department Subdivision Contact
Customer Services Export To speak with one of our agents, please use Live Chat +351 221 206 529
Import
New Booking [email protected]
Documentation   To speak with one of our agents, please use Live Chat
General Enquiries   [email protected] +351 221 206 510
Invoice Queries   [email protected] +351 221 206 502
Sales   [email protected] +351 221 206 528

 

Local Surcharges
Schedule & Route Finder
Careers
Local News
Local News

To view all news, please click here.

Portugal Advisory, General News
Jun 10, 2019

G&W and ONE celebrate new contract with loco naming

G&W and ONE celebrate new contract with loco naming
Read more »
Portugal Advisory, Global Press Release
Mar 04, 2019

Ocean Network Express launches apprenticeship programme “SAIL” in Europe

Ocean Network Express launches apprenticeship programme “SAIL” in Europe
Read more »
Global Advisory, Portugal Advisory
Feb 28, 2019

Low Water Surcharge – River Rhine

Due to the decreasing water levels we are facing on the River Rhine at Pegel Kaub and Pegel Ruhrort, our barge operators are implementing a Low Water Surcharge (LWS) based on the water level applicable in the below mentioned tariff table.
Read more »
Portugal Advisory, General News, Global Press Release
Nov 28, 2018

ONE in a million - DP World London Gateway’s one millionth TEU of the year is unloaded from MOL Truth

Last month, DP World London Gateway handled its millionth TEU (twenty-foot equivalent unit) of 2018 – the first time it has handled a six-figure number of containers in a calendar year.
It was an Ocean Network Express (ONE) container that was arriving in the UK on the MOL Truth, a vessel capable of carrying 20,182 TEUs.
Read more »
Global Advisory, Portugal Advisory
Jul 16, 2018

Low Water Surcharge – River Rhine

Due to the decreasing water levels we are facing on the River Rhine at Pegel Kaub and Pegel Ruhrort, our barge operators are implementing a Low Water Surcharge (LWS) based on the water level applicable in the below mentioned tariff table.
Read more »

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ONE Portugal

Bem-vindo à ONE Portugal!

From our offices in Porto and Lisbon we take care of your shipments going in and out of Portugal from the key ports of Leixões and Lisbon. 

From Portugal we offer our Intra-Europe (IBESCO) service, connecting Iberia to the main hubs in Europe and Scandinavia. We also offer the only direct call in Lisbon between Europe and East Coast South America, on our LUX service. This service also provides one of the fastest transit times between the Brazilian ports Santos, Paranaguá, Itapoá and Rio de Janeiro to Rotterdam, Netherlands.

Our dedicated team in ONE Portugal are ready to offer you a reliable and personalised service using effective communication with our customers. Whether by chat, phone or e-mail, contact us today!

As ONE, We Can!

Contacts
  • Live Chat

    Support hours:

    9:00 – 12:30 & 14:00 – 17:30 local time

    Topics covered in Live Chat:

    •  Booking Management
      -    Booking Amendment
      -    Booking Cancellation
      -    Booking Rollover
      -    Booking Split / Combine
      -    Change of Destination
      -    General Support
      -    Vessel Space Availability
      -    Exports Customs Query
      -    Booking Status

    •  Container Management
      -    CY Opening Schedule
      -    Export Empty Pick-Up
      -    Import Empty Return
      -    Equipment Availability
      -    Long Stay
      -    Missing Seal / Additional Seal
      -    Equipment Damage / Cleaning
      -    Container re-use

    •  Export Documentation
      -    Advance Manifest Submission (AMS)
      -    Shipping Instruction/ BL
      -    BL Amendments
      -    Certificate Issuance
      -    General Support

    •  Import Management
      -    Arrival Notice
      -    Cargo Release / Delivery Order
      -    Import Customs Inquiry
      -    Imports - Change of Destination
      -    Manifest Inquiry
      -    Import Lost OBL
      -    General Support - Import

    •  Inland Transportation
      -    Exports
      -    Imports

    •  Invoice & Charges
      -    Payment Status
      -    Invoice request 
      -    Exchange rate
      -    Rate / Charge Inquiry

    •  Last Free Day / Demurrage & Detention

    •  Reefer & Special Commodity Management
      -    Dangerous Goods Support
      -    Reefer Support
      -    Shipper's Own Container Support
      -    Out Of Gauge Support
      -    General Support

    •  Track & Trace

    •  Vessel Schedule & Cut off
      -    Cut-Off info. [Doc / VGM / Port / Inland]
      -    Vessel Call Changes / Info etc
      -    VGM Status

    •  Claims
      -    Cargo Damage
      -    General Support
      -    Survey

    •  eCom Tech Support

    •  Mobile App Enquiry

    •  ONE QUOTE Support

     

LISBON

ONE Shipping, lda.

Avenida Duque de Loule, 110 – 2.03 1050-045 Lisboa

Phone number: +351 211 226 470

 

Department Subdivision Contact
Customer Services Export To speak with one of our agents, please use Live Chat +351 221 206 529
Import
New Booking [email protected]
Documentation   To speak with one of our agents, please use Live Chat
General Enquiries   [email protected] +351 211 226 470
Invoice Queries   [email protected] +351 221 206 502
Sales   [email protected] +351 211 226 470

 

PORTO

ONE Shipping, lda.

Avenida da Boavista, 1837 – 10.1 4100-133 Porto

Phone number: +351 221 206 510

 

Department Subdivision Contact
Customer Services Export To speak with one of our agents, please use Live Chat +351 221 206 529
Import
New Booking [email protected]
Documentation   To speak with one of our agents, please use Live Chat
General Enquiries   [email protected] +351 221 206 510
Invoice Queries   [email protected] +351 221 206 502
Sales   [email protected] +351 221 206 528

 

Local Surcharges
Schedule & Route Finder
Careers
Local News
Local News

To view all news, please click here.

Portugal Advisory, General News
Jun 10, 2019

G&W and ONE celebrate new contract with loco naming

G&W and ONE celebrate new contract with loco naming
Read more »
Portugal Advisory, Global Press Release
Mar 04, 2019

Ocean Network Express launches apprenticeship programme “SAIL” in Europe

Ocean Network Express launches apprenticeship programme “SAIL” in Europe
Read more »
Global Advisory, Portugal Advisory
Feb 28, 2019

Low Water Surcharge – River Rhine

Due to the decreasing water levels we are facing on the River Rhine at Pegel Kaub and Pegel Ruhrort, our barge operators are implementing a Low Water Surcharge (LWS) based on the water level applicable in the below mentioned tariff table.
Read more »
Portugal Advisory, General News, Global Press Release
Nov 28, 2018

ONE in a million - DP World London Gateway’s one millionth TEU of the year is unloaded from MOL Truth

Last month, DP World London Gateway handled its millionth TEU (twenty-foot equivalent unit) of 2018 – the first time it has handled a six-figure number of containers in a calendar year.
It was an Ocean Network Express (ONE) container that was arriving in the UK on the MOL Truth, a vessel capable of carrying 20,182 TEUs.
Read more »
Global Advisory, Portugal Advisory
Jul 16, 2018

Low Water Surcharge – River Rhine

Due to the decreasing water levels we are facing on the River Rhine at Pegel Kaub and Pegel Ruhrort, our barge operators are implementing a Low Water Surcharge (LWS) based on the water level applicable in the below mentioned tariff table.
Read more »